Call Center Specialist

12 month contract

100% Remote, but must live in DFW

11 a.m. - 8:30 p.m. Friday - Tuesday

Reservationist to accept trip reservations from eligible passengers, collecting all

necessary data required to schedule trips accordingly.

Responsibilities:

Answer passenger calls collecting all necessary trip information for the permissible time period.

Provide system information for current and new passengers as well as for potential passengers on

accessing the transportation service and using it effectively.

Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.

Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by

schedule changes.

Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle

operations personnel.

Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.

Maintain accurate records and appropriate filing systems.

Communicate effectively with operations staff regarding scheduling or passenger issues.

Ability to handle multiple tasks accurately and effectively.

Excellent customer service.

Professional demeanor and appearance.

Reliable in attendance.

Team player and helpful to staff, management, and peers.

Requirements:

High School diploma or equivalent.

Able to work in a fast-paced environment.

Experience in paratransit scheduling utilizing Trapeze, preferred.

Possess excellent decision-making skills.

Excellent attendance record.

Excellent verbal and written communication skills.

Telephone speaking and/or call center experience.

Computer experience.

#customerservice #support #callcenter #bilingual