Our medical device client is currently seeking a Clinician Support Agent to join our dynamic team in Deerfield, IL.

Salary: $20-$22/hour

Location: Deerfield, IL (hybrid at least 2 days onsite)

Type: 6 month contract

Shift: Monday-Friday 10am-6:30pm CST (open to weekend work)

Responsibilities Include:

• Act as the primary communicator via Phone, Outlook, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals and clinicians.
• Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
• Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
• Utilize clinical case management ticket systems to respond, act, and update case status.
• Verify process notification MDN criteria and ensure completeness of reports.
• Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
• Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
• Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
• Maintain compliance with job-specific proficiency requirements.
• Undertake other duties as assigned.

Qualifications:

• An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry.
• At minimum 2 days a week in-office attendance.
• Able to work every other Saturday.
• Prior experience in a healthcare environment, preferably in EKG interpretation.
• Proficiency in medical terminology.
• Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
• Strong verbal and written communication skills.
• Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
• Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions.
• Solution-minded with independent thinking and sound judgment skills.
• Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients.
• Positive attitude and team player