JD title : Onsite Deskside Support Tech

Rate : $22-24/hr W2

Duration : 6 months contract to hire.

Location : Englewood, CO

Onsite : Monday through Friday

Required skills:

• 2-4 years of in-person Desktop support skills.
• Troubleshooting and repair of Software/hardware in a large to enterprise size environment is preferred, end-user environment (PCs, desktops, Laptops, Tables, and Printers).
• Experience with Installs, Moves, Adds, Changes
• A CompTIA Certificate or College degree is a major not required.
• 2 years experience working in an enterprise company of 200 end users
• Ticketing System experience i.e. ServiceNow.

Description Job Summary

• Performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment in-person.

Responsibilities :

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times.
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs Requirements

Education and Experience :

Typically requires technical school certification or equivalent of 2-4 years of relevant experience

Certifications and/or Qualifications :

• Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A certification is desired
• May require additional customer-specific certifications or training as required

Skills :

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended