Desktop Support Engineer

3 month contract to hire

Dallas, TX (Onsite - CityPlace)

The Desktop Support/Engineer will be an essential part of the IT team, focusing on ensuring the efficient and reliable operation of the organization's computer systems. With 2-3 years of practical, hands-on experience in building and servicing computers, the ideal candidate will manage hardware functionalities, addressing both systematic and spontaneous issues with a solution-driven mindset.

Key Responsibilities:

Hardware Management:

• Build and configure computer systems to ensure they meet company and user requirements.
• Identify, troubleshoot, and resolve hardware-related issues and coordinate repair processes.
• Perform regular preventive maintenance to ensure system performance and longevity.

Technical Support:

• Provide elevated technical support, extending beyond first-tier assistance, with an emphasis on hardware-related issues.
• Address user issues regarding hardware, software, and networking in a timely and professional manner.

Software Management:

• Install, upgrade, and manage software applications ensuring optimal functionality and security.
• Implement regular updates and patches to ensure system security.

System Security:

• Ensure systems interconnect seamlessly and securely with diverse systems to maintain data integrity and security.
• Implement and manage security protocols and backup processes to protect data against threats and data loss.

Inventory Management:

• Maintain and manage inventory of hardware components and computer accessories.
• Keep thorough records of asset allocation, service histories, and inventory levels.

User Training and Documentation:

• Develop, maintain, and update documentation related to system configuration, mapping, processes, and service records.
• Train end-users on the appropriate and efficient use of hardware and software resources.

Collaboration:

• Collaborate with the IT team and management to enhance the efficacy of the desktop environments.
• Engage with vendor support service groups for product and service coordination.

Qualifications:

• Education: Bachelor’s Degree in Computer Science, IT, or a related field is preferred.
• Experience: 2-3 years of hands-on experience in computer hardware engineering and support.
• Proficient in hardware management and repair.
• Solid understanding of various operating systems (Windows, MacOS, Linux).
• Familiarity with networking concepts and technologies.
• Ability to troubleshoot and resolve software and hardware issues.
• Excellent interpersonal and communication skills.
• Aptitude for learning and working with new technologies.
• Strong organizational and multi-tasking abilities.

#desktop #O365 #support