Patient Safety Call Center Agent

Primary Duties : Responsible for receiving inbound and initiating outbound phone calls to patients, caregiver and healthcare professionals, regarding their adverse event experience.

Responsible for the receipt, documentation, and quality check of inbound safety information documentation resulting from the phone handling, including adverse events and technical complaints, for NNI US marketed products.

Responsibilities include but are not limited to :

• Receive inbound and make outbound calls for adverse events and technical complaints including handling of refund and replacement request on behalf of Patient Safety.
• Document adverse event calls and associated technical complaints related to marketed NNI products into the local intake database.

Tasks can include, but not limited to, duplicate searches, product coding, MedDRA coding, and narrative generation.

• Collect and document information received during inbound and outbound calls to obtain follow-up information for adverse event calls.
• Perform call monitoring for Patient Safety calls and provide feedback to team members.
• Answer phone professionally and expeditiously.
• Respond to customer inquiries in a timely manner.
• Research required information using available resources.

Education and Experience Requirements :

• Bachelor’s degree required (health care provider required) or relative experience as an HCP with a BS.
• 2 years minimum experience in call center and or customer service supporting patients and healthcare professionals.
• 2 or more years of experience in the pharmaceutical industry, specifically pharmacovigilance preferred.

Key Skills, Abilities, and Competencies :

• Excellent communication skills, both written and oral.
• Experience with safety database use preferred.
• Bilingual (English / Spanish) a plus.

Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.