Product Specialist, Home Appliances

Location: Ridgefield Park, NJ

Schedule: Fully onsite

Top skills:

• Interest and knowledge in Home Appliances

• Proficient in Microsoft Office Word, Excel, and PowerPoint

• Ability to deep dive to perform root cause analysis

• Exceptional presentation, written, and verbal communication skills

Must have Requirements:

• Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.

• Must be able to drive - will occasionally drive (locally) between training facility, warehouse, and office.

• Great communicator; eager to learn and tenacious - able to communicate ideas and resolutions effectively. Were looking for a go-getter that is proactive!

• Root cause analysis

Specific responsibilities include:

• Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.

• Monitor new model quality performance with comparing benchmark model trends

• Coordination of weekly, monthly report and presentation to all related teams

• Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.

• Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.

Knowledge/expertise/experience:

• Years of experience: 0-2 years of experience in an analytics focused role

• Understanding manufacturing, engineering and design.

• Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have)

Skills:

• The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry

• The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.

• Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.

• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

Education:

• Bachelors degree in engineering, computer science, Math or business-related field.

This position will primarily focus on: Service quality related Analysis:

• Product quality data analysis with ASR trends of projects/models

• Monitor quality case issues by daily tracking tickets

• Theme card management of pending and in progress quality issues until solutions are found through communication with HQ

• Part/Unit Retrieval