Service Advisor

Job Description

You can LOVE your job and LOVE where you work!
Come join the Young Automotive Group, one of Utah’s Fastest Growing and Top Companies to Work For. We are a group that’s known for its great customer service and great workplace culture, and we need to hire an additional Service Advisor to work in our Brigham City store.

In addition to being a nationally recognized GREAT PLACE TO WORK, we are a family owned business that is 100 years YOUNG, and we value our customers and our employees. If you want to grow with our company, now is the time to apply! For more info on why our employees love working here, check out this video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be

Benefits

• Retirement Benefits: 0
• Health Benefits: 0
• Life Benefits: 0
• Disability Benefits: 0
• PTO Benefits: 0

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival
• Writes up customer’s vehicle problems accurately and clearly on repair orders
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Refers to service history
• inspects vehicle
• and recommends additional needed service
• Provides a complete and accurate written cost estimate for labor and parts
• Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promised time
• Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
• Keeps service department forms - menus and pricing guides up-to-date
• Explains completed work and all charges to customers
• Implements a quality control process to eliminate comebacks
• Handles telephone inquiries regarding appointments and work in process

Qualifications

• Excellent customer service skills
• Previous sales experience and or two years related experience is a plus
• Clean driving record
• Able to pass background check and drug screen
• History of solid and successful employment
• Desire to learn and grow and make a difference with our customers