Customer Service Representative

Overview:
Join our team as a Customer Service Representative where you will play a pivotal role in delivering exceptional service to our valued customers. If you are passionate about providing top-notch customer support and have excellent communication skills, we invite you to apply for this exciting opportunity.

Responsibilities:
- Engage with customers via inbound and outbound calls to address inquiries and provide solutions
- Utilize effective upselling techniques to promote products and services
- Demonstrate proficiency in communication, particularly in Spanish and English
- Maintain phone etiquette standards while interacting with customers
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and tailor solutions to meet their requirements
- Collaborate with team members to ensure seamless customer service delivery

Requirements:
- Proven experience in customer service or a related field is advantageous
- Strong ability to communicate effectively with customers
- Proficiency in data entry and maintaining accurate records
- Bilingual proficiency in Spanish and English is a plus
- Ability to analyze customer inquiries and provide appropriate solutions
- Excellent phone etiquette skills for professional interactions
- Capacity to upsell products or services effectively

If you are a dedicated individual with a passion for delivering exceptional customer service, possess strong communication skills, and thrive in a dynamic environment, we encourage you to apply. We offer competitive compensation, benefits, and opportunities for professional growth. Take the next step in your career by joining our team of customer service professionals today!

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Anchorage, AK 99518 (Preferred)

Ability to Relocate:

• Anchorage, AK 99518: Relocate before starting work (Required)

Work Location: In person