YOUNGSTOWN AREA GOODWILL INDUSTRIES, INC.

Comprehensive Job Description

Job Title: Customer Service Representative

Report To: Store Manager

JOB SUMMARY

The Customer Service Representative will assist customers quickly and courteously in locating and selecting merchandise and check them out properly at checkout. Customer Service Representative will have sufficient mathematical skills to run cash register. Will greet and be courteous to customers at all times, promoting strong customer service. Customer Service Representative will assist in store operations such as stocking shelves, merchandising inventory through displays, rotating stock, and keeping the store and displays neat and clean. Assist customers in removing purchases from store, when needed. Customer Service Representative will follow all store policies and procedures closely to assure the smooth, consistent operation of the store; other duties as assigned.

Customer Service Representative will be a focused and steady worker with the ability to be aware of surrounding activities for the purpose of customer service and store security. Will also alert floor supervisor to illegal customer activity. Will be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.

Will be supportive of co-workers, patient and helpful with trainees.

Customer Service Representatives may be crossed trained on textile sorting and houseware production.

Customer Service Representative will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc.

EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED

High school diploma, GED or current high school student. Previous customer service and cash register experience preferred.

HOURS WORKED

Part Time, up to 29 hours.

NUMBER OF DAYS WORKED

Sunday through Saturday as scheduled. Ability to work a flexible schedule is a must.

OVERTIME HOURS

Generally overtime hours are not scheduled; however, overtime may be required based on the needs of the company.

PHYSICAL DEMANDS

For the purpose of determining the frequency of an activity, please refer to the following table:

Never: 0% (0 Min. to 6 Min.)

Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.)

Frequently: 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)

Continuously: 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.)

STANDING Continuously (67-100%)

Surface: Tile, carpet, cement

Activity: All aspects of job

WALKING Continuously (67-100%)

Surface: Tile, carpet, cement

Activity: All aspects of job

SITTING Occasionally (1-33%)

Activity - Only on breaks

CLIMBING Occasionally (1-33%)

Activity: Merchandising inventory and handling stock, occasionally using a ladder. Preferred, but not required.

BENDING Occasionally (34-66%)

Activity: Merchandising inventory and handling stock; preferred, but not required.

STOOPING/KNEELING Occasionally (1-33%)

Activity: Handling stock, bagging. Preferred, but not required.

REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%)

Activity: Handling stock, textile transfer

TWIST AND TURN Occasionally (1-33%)

Activity: Merchandising inventory and handling stock. Preferred, but not required.

LIFTING Frequently (34-66%)

Activity: Handling stock. Will be able to lift up to 50 lbs. with help. Moderate lifting required.

CARRYING Frequently (34-66%)

Activity: Handling stock, will be able to carry up to 50 lbs. with help. Moderate carrying required.

PUSH/PULL Frequently (34-66%)

Activity: Handling stock, textile rack and buggy

COORDINATION Eye, Hand, Foot Continuously (67-100%)

Activity: Performing cashier duties

TALKING/HEARING/SEEING Continuously (67-100%)

Activity: Talking and seeing are required in all aspects of job. Hearing is preferred, but not required.

MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%)

Activity: Using cash register, rolling clothing racks, dolly, and buggies

ENVIRONMENTAL CONDITIONS Indoors 100%

Hazards include rolling racks, furniture, buggies, dollies.

HAND COORDINATION RIGHT LEFT BOTH FREQUENCY

Major Hand X Continuously (67-100%)

Fine Manipulation X Continuously (67-100%)

Gross Manipulation X Continuously (67-100%)

Simple Grasping X Continuously (67-100%)

Power Grip X Occasionally (1-33%)

Hand Twisting X Continuously (67-100%)

Fingering X Continuously (67-100%)

In compliance with the Drug-Free Workplace Act of 1988, Youngstown Area Goodwill Industries has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Youngstown Area Goodwill Industries employees and to the security of the company’s equipment and facilities. For these reasons, Youngstown Area Goodwill Industries is committed to the elimination of drug and alcohol use and misuse in the workplace.

NOTE: This comprehensive job description is subject to supplementation or modification if the actual job functions change.

Reasonable accommodation will be considered in determining whether an applicant is qualified to perform the essential functions of the job and its underlying physical demands.

Equal Opportunity Employer - Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity Or Expression, Or Any Other Characteristic Protected By Federal, State Or Local Laws .