Is your career in its prime? It could be!

YPrime’s eCOA Project Delivery team is looking for a Project Manager to provide exceptional customer service while facilitating the successful execution of custom eCOA software development projects. In this role, you’ll lead a cross-functional team from study kick-off and requirements gathering through maintenance, and you’ll serve as the main point of contact for our clients.

Here’s what we need from you:

• Bachelor’s degree in related field or equivalent experience
• Foundational knowledge of the principals of the SDLC
• Minimum of 1 years’ project management experience
• Minimum of 1 years’ experience with software systems in support of clinical trials
• The ability to travel up to 20% of the time
• Top notch verbal and written communication skills
• Foundational knowledge of the principles of a software development life cycle
• A passion for customer service and prior experience working in a customer-facing role
• An innate proactivity – to learn, to gather information, to anticipate problems
• Strong analytical thinking and creative problem-solving skills
• A strong sense of personal accountability
• Attentiveness to details
• A commitment to quality
• Commitment to follow-through
• A positive attitude
• A team-oriented spirit
• Proficiency in Microsoft Office suite

Have these things too? Even better!

• Project or Product Management-related certification (PMP, CAPM, PgMP, etc.)
• Experience with SQL (querying databases)
• Experience with SaaS delivery
• Experience with agile development processes (scrum)
• Expertise utilizing ticketing systems preferred

Here are some more details about the job:

• You’ll lead a cross-functional project team to deliver software solutions that streamline the clinical trial process for clients
• You’ll successfully deliver client projects centered on YPrime software applications in accordance with all YPrime SOPs, work instructions, and other processes or procedures
• You’ll act as a primary point of contract for the client from contract award through system deactivation and archival; leading status meetings, tracking all open issues or questions, and providing status updates as required
• You’ll over see the software solution design to meet project requirements based on the clinical protocol, proposal, and discussions with the client
• You’ll facilitate internal and external specification review meetings while updating system requirements as required
• You’ll manage schedule and scope for all projects; tracking all tasks required to deliver systems on-time for clients user acceptance testing (UAT)
• You’ll ensure client satisfaction throughout the project build and maintenance phase, working with customer care, YPrime management, and internal departments as required
• You’ll effectively manage projects on time and within budget
• You’ll objectively review and approve system documentation and specifications to ensure documentation completeness and compliance of all YPrime SOPs and work instructions
• You’ll provide support to system users in multiple countries via the telephone and email if required
• You’ll travel to client sites to attend meetings and lead training sessions if applicable
• You'll participate in client audits and quality-related tasks for assigned projects as required
• You'll perform other related duties as required

What are the YPrime Perks?

• Generous paid time off
• Comprehensive benefits package largely subsidized by YPrime
• 401(k) with company match
• Flexible working arrangements with an emphasis on work/life balance
• Friendly, smart, passionate, and hard-working coworkers
• Opportunities for professional growth and advancement