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Yuma Regional Medical Center
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$40k-49k (estimate)
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Patient Experience Representative
$39k-53k (estimate)
Full Time | Consumer Services 2 Months Ago
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Yuma Regional Medical Center is Hiring a Patient Experience Representative Near Yuma, AZ

Job DescriptionWork Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Pay Rate Type: Hourly
Location: Yuma Regional Medical Ctr
Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $16.0000
Mid = $18.4000
SummaryThe Patient Experience Representative is a healthcare professional who works to improve the overall experience of patients and their families. The PX Rep is responsible for building the internal capacity through strong engagement with staff, physicians and volunteers to improve the patient and family experience and ensure patient safety practices support a positive patient experience and best outcomes.
ResponsibilitiesWorks with patients and their caretakers to increase engagement and help them overcome barriers in their healthcare journey.
Rounds on all patients to proactively address comfort care concerns Labels patient personal belongings (reduce lost items frequency) and sign-up, ipad distribution).
Identifies needs and delivers care items. Assist with meal ordering.
Assists with FaceTime/Skype family communication.
Assist with low intensity mobility requests and with access to patient care technology in the room and on the unit (electronic white board, MyCare sign-up, ipad distribution).
Delivers unit specific PX/CA instruction on improvement initiatives.
Connects patients back with their clinicians as needed to address questions and concerns regarding clinical treatment and condition and serves as the interface between the patients and others in the healthcare system, including providers, clinics, pharmacies, etc.
Contributes to the early stages of an innovative improvement process.
Acts as the liaison between the clinical floor and the Care Advocates to facilitate the satisfactory resolution of patient concerns and helps inform Yuma Regional Medical Center’s clinical protocols.
Other duties as assigned
Minimum Requirement
  • HS DIPLOMA/GED
  • 3 years of customer service experience
Why Yuma Regional Medical Center?Yuma Regional Medical Center (YRMC) is located in Yuma, AZ. Our purpose is building a healthier tomorrow. We strive by putting patients first as they are the center of every decision and action we take. YRMC is rooted in the community by living and breathing the dynamic nature of our region. Being committed to progress by constantly and consistently advancing healthcare, creating meaningful experiences and improving the lives of everyone around us.
Our ValuesBring Kindness | Achieve Together | Aspire For Better | Do The Right Thing | Lead With Optimism |
About Yuma, AZNamed by the Guinness World Records as the Sunniest City on Earth with winters averaging temperatures of 70 degrees, sunny days and cooler nights.
Yuma, Arizona is a place to explore the great outdoors with hiking, jet skiing, boating and off-roading. Don’t forget to soak up the sun at the great Colorado River or one of Yuma’s many lakes.
Yuma is centrally located in Southwest Arizona, within a short drive to many popular attractions and destinations.
https://www.visityuma.com/
https://www.yumachamber.org/
Bring your skills to one of the sunniest places on earth - Yuma, AZ!Physical Requirements and working conditions for this position will be provided to you up on interview.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$39k-53k (estimate)

POST DATE

04/09/2023

EXPIRATION DATE

06/23/2024

WEBSITE

yumaregional.org

HEADQUARTERS

YUMA, AZ

SIZE

1,000 - 3,000

FOUNDED

1958

TYPE

NGO/NPO/NFP/Organization/Association

CEO

JOSE L INCLAN

REVENUE

$500M - $1B

INDUSTRY

Consumer Services

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About Yuma Regional Medical Center

Yuma Regional Medical Center is a general medical and surgical hospital that provides health care services.

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The job skills required for Patient Experience Representative include Customer Service, Patient Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Experience Representative positions, which can be used as a reference in future career path planning. As a Patient Experience Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Representative. You can explore the career advancement for a Patient Experience Representative below and select your interested title to get hiring information.

If you are interested in becoming a Patient Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Experience Representative job description and responsibilities

Schedules patient appointments for designated departments.

03/05/2022: Boston, MA

They may collect data on patient encounters and consumer satisfaction.

04/11/2022: Saint Cloud, MN

Works at the front desk of a hospital, clinic or similar healthcare facility and provides customer support.

04/10/2022: Durham, NC

Greets the customer in a polite and professional manner whether face to face or on the phone, determines needs and responds appropriately and courteously.

04/07/2022: New York, NY

Interviews patients and/or their representatives.

04/17/2022: Rockford, IL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Experience Representative jobs

High School Diploma/GED.

02/03/2022: Winston Salem, NC

Previous experience with an electronic health record or medical office software preferred.

03/25/2022: Portland, OR

Proven work experience as a Patient Service Representative or similar role.

01/30/2022: Bradenton, FL

1+ years of admissions, scheduling, or business office experience.

04/06/2022: Atlanta, GA

Knowledge of Medical Terminology.

01/20/2022: Harlingen, TX

Step 3: View the best colleges and universities for Patient Experience Representative.

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