Job Posting: Director of Crisis Intervention Services

• Do you lead with a sense of equity and inclusion?
• Are you passionate about serving survivors of intimate partner violence and sexual assault?
• Do you enjoy a position with a lot of variety, including community advocacy, staff supervision, and collaboration between internal departments?
• Are you experienced as an advocate?

If so, the YWCA West Central Michigan is seeking a Director of Crisis Intervention Services (full-time, exempt) to lead our Advocacy Resource Services team and we’d love to hear from you. The salary range is $50,500 – $60,000 dependent on education and experience. The organization also offers competitive benefits including medical, dental, vision, life insurance, a retirement plan, and paid time off.

About YWCA West Central Michigan

Our mission is Eliminating Racism; Empowering Women and Girls; Promoting Peace, Justice, Freedom, and Dignity for All. Where racism and sexism give rise to domestic and sexual violence, we help empower survivors with expert, comprehensive services: 24-hour confidential helpline, safety planning, legal help, domestic violence emergency shelter and supportive housing, medical-forensic examinations, counseling and support groups for victims; supervised parenting time and safe custody exchange. We seek to reflect the diverse community it serves and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.

About the Role

The Director of Crisis Intervention Services will oversee and provide supervision to Advocacy Resource Services program and staff.

• Ensures that service delivery in crisis intervention services are of high quality and performed according to the mission, vision, policies, procedures and service philosophy of the YWCA West Central Michigan.
• Oversees the development and monitoring of the training program for all crisis staff.
• Provides ongoing individual and group supervision for crisis staff, and availability for clinical supervision with select therapy staff. This includes utilization monitoring to determine staffing needs (including Child Care).
• Identifies underserved populations and develops protocols with community organizations to ensure effective service provision.
• Oversees the Master’s Level Intern Program. Interviews, supervises and evaluates interns.
• Performs other duties as assigned.

Budget/Finance

• Monitors crisis, training, and childcare budgets relevant to grant spend-down, appropriate utilization of staff, and input regarding future needs.
• Monitors and participates in the development of the NEP budget. Oversees and approves of expenses from this budget.

Quality Assurance

• Responsible for monitoring and correcting any deficiencies in documentation regarding, consumer service planning and report writing, and ensures that documentation meets established standards, as well as consumer needs.
• Participates with program directors in designing, scheduling and conducting quality review audits as appropriate to services;
• Ensures that staff are trained to be aware of, and sensitive to cultural backgrounds and needs.

General

• Interacts with local police, hospital and social or human service personnel when advocating for consumers and the program.
• Participates on relevant community committees, teams and task forces as assigned.
• Participates in YWCA leadership team functions, including but not limited to overall program planning, policy, procedure, and staff development.
• Represents related issues in the media, as directed by the CPO, the CEO or Director of Development and Marketing.
• Participates in designing and implementing professional and community trainings and education.
• Shares in providing staff back-up to volunteer advocates answering the YWCA Helpline and providing advocacy to victims.

Qualifications

• Mental Health professional with experience in sexual assault service provision and licensed in the State of Michigan; advanced practice degree required.
• Prior direct service professional experience with domestic violence and sexual assault victims is preferred.
• Demonstrated knowledge of trauma-informed practice is required.
• Minimum of four years’ experience in program development and government funding compliance is required.
• Demonstrated ability to communicate effectively including with those from diverse cultures and backgrounds is required.
• Must be able to enter and retrieve data using computer systems, systems applications, and other office equipment.
• Demonstrated leadership ability.
• Demonstrated ability to develop, implement, and review service delivery protocols as part of a collaborative team.
• Excellent written, interpersonal and oral communication skills are required.
• Has access to and willingness to use personal transportation for business purposes, with compensation as allowed by policy.
• Ability to be qualified as an approved driver for the YWCA.

WORKING CONDITIONS

• Irregular work hours may exist, including early morning, weekends and evenings.
• Regional travel during the work day is required regularly.
• This position does require some 24/7 on call responsibilities as part of a rotation.
• Conditions are subject to occasional exposure to agitated or threatening individuals.
• Requires concentrated, complex and variable mental efforts, with emphasis on synthesis of information, written and oral communication.

Next Steps:

If you are interested in joining our team please send your cover letter, salary requirements and resume. Be sure to clearly outline specifically how your experience will help make this position successful.

Deadline is 8:00 am on Monday, July 8th 2024