Position Summary:

The Host/Hostess is an important part of the initial contact with the guests and must provide a warm welcome and provide excellent customer service to set the tone of the guest experience.

Duties and Responsibilities

Work in a team-oriented, high-volume, fast-paced, guest-centric environment to provide an Exceptionally Guest Experience by:

• Demonstrating genuine hospitality and setting the stage for an exceptional dining experience by making every single guest feel welcome at the door.
• Engaging in friendly conversation as you seat guests in a timely fashion.
• Introducing guests to their server.
• Managing restaurant waiting list during high volume to accurately set guest expectations.
• Always sincerely thanking guests as they leave and inviting them to return.
• Cleaning and sanitizing Guest touch points in the restaurant.
• Answer questions accurately and politely via in person, electronic communication or over the phone.
• Assist guests in making, editing, or moving reservations and always confirm reservations.
• Direct guests to sitting area & restrooms.
• Follow restaurant’s sequence of seating and service.
• Assist servers, and managers as requested.
• Perform opening, closing & side duties; including but not limited to wiping menus, restroom maintenance, etc.
• Engage the guest to ensure complete satisfaction of every guest and communicate issues immediately to management.
• Supervise the Customer Relationship Management of the restaurant, including but not limited to reservation call-back and confirm, follow up “thank you” email execution and management, data collection execution and management, etc.

• Supervise the phone reservation system of the restaurant, helping in coordinating schedule, handover of duties, data collection & management, etc.
• Create memorable experiences by observing opportunities and anticipating guests needs.
• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

• Perform any additional duties requested by a manager.

Skills/Requirements

• Must remain calm in a hectic, fast-paced atmosphere.
• Demonstrate a high level of organization, attention-to-detail, and a sense-of-urgency.
• Display a positive and outwardly friendly attitude toward guests and co-workers.
• Must be able to work all shifts assigned including working nights, weekends & holidays.
• Follow all company policies and procedures including proper timekeeping and emergency and safety procedures.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill required tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and co-workers.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Requires manual and finger dexterity to use and operate all necessary equipment.

Education

• Minimum Two (2) years’ experience in fine dining establishment.
• High school or equivalent education required.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Host/hostess experience: 1 year (Required)
• Fine Dining: 1 year (Preferred)
• Restaurant experience: 1 year (Required)

Work Location: In person