ZARA IS LOOKING FOR A PRODUCT CARE SPECIALIST BASED IN NEW YORK.

Started in 1975 in Spain, ZARA today is an internationally known fashion retailer represented in over 88 countries around the world. Our company requires professionalism, imagination, high energy and team spirit. ZARA will give you the means to excel. ZARA will put you into the heart of the action and the heart of its growth.

PRODUCT CARE SPECIALIST

Based in our NYC Corporate Office (not remote)

As a Product Care Specialist, you will play a pivotal role in maintaining the order, integrity, and quality of goods within our warehouse facility. Your responsibilities will revolve around ensuring that products are handled with care, processes are upheld to the highest standards, and adequate training is provided to warehouse personnel to optimize product care practices. Additionally, you will be accountable for monitoring and managing the inventory of consumable items essential for warehouse operations.

KEY RESPONSABILITIES:

Product Integrity Management:

Implement and uphold protocols to ensure the safe handling and movement of products within the warehouse.

Conduct regular inspections to identify any instances of damage, spoilage, or quality issues, taking prompt corrective action as necessary.

Collaborate with relevant teams to establish and enforce quality control measures to maintain product integrity.

Process Optimization:

Continuously evaluate warehouse processes and workflows to identify opportunities for improvement in product care practices.

Develop and implement strategies to streamline operations while maximizing efficiency and minimizing the risk of product damage.

Monitor and analyze key performance indicators related to product care, providing insights and recommendations for enhancements.

Training and Development:

Design and deliver training programs to educate warehouse staff on best practices for handling and caring for products.

Provide ongoing coaching and support to ensure that employees understand and adhere to established protocols.

Foster a culture of accountability and responsibility for product care throughout the warehouse team.

Inventory Management:

Monitor inventory levels of consumable items such as packaging materials, cleaning supplies, and protective equipment.

Coordinate with procurement and logistics teams to ensure timely replenishment of consumables to support uninterrupted warehouse operations.

Optimize inventory levels to minimize waste while ensuring that adequate supplies are always available when needed.

PERSONAL PROFILE

• Min. 1 year experience in fashion retail
• Experience in a training-related role will be a plus
• Experience in E-commerce is a plus
• Fluent in English. Knowledge of Spanish is a plus
• Advanced level of MsOffice (Excel, Power Point)
• Full availability for travel
• Proven experience in warehouse operations, preferably in a role with a focus on product care and quality assurance.
• Strong understanding of warehouse processes, inventory management, and quality control principles.
• Excellent communication and interpersonal skills, with the ability to effectively train and coach warehouse staff.
• Analytical mindset with the ability to identify process inefficiencies and develop solutions.
• Detail-oriented with a commitment to upholding the highest standards of product integrity and care.
• Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.

Annual compensation range: $86,000 - $103,000 discretionary annual bonus

* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.

Our company requires professionalism, imagination, high energy and team spirit. Sounds like you? THEN, APPLY NOW ONLINE TODAY!

Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

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EOE/DFW