The Windward Group, LLC

General Manager Job Description

“Consistently Create Encore Experiences that Enrich Lives One Person at a Time”

Position Overview

This position is classified as exempt and reports to the District Manager.

General Managers are responsible for providing guidance and leadership to their team to create a positive culture, maintain high team morale, and encourage all team members to strive for excellence. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, and ensuring operational standards are consistently upheld.

Essential Job Functions

The information provided below encompasses the functions and values associated with this position.

Duties and Responsibilities

The individual in this position is expected to engage in the following work-related activities:

• Complete all training requirements including:

• Zaxby’s General Manager Development Plan, Basic Operations Training, and Phase III

Manager Training

• Food Safety Certification and Manager Certification

• Any additional training required by The Windward Group, LLC

• Ensure that the restaurant delivers great experiences to guests

• Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and

recognizing top performers

• Ensure team members receive proper training including ongoing mentoring, coaching, and

development while holding team members accountable for their performance

• Ensure effective work schedules are created timely and appropriately to drive sales and

control labor costs

• Plan and delegate shift assignments including communicating expectations and adjusting as

needed

• Ensure service, product quality, and cleanliness standards are consistently upheld

• Create and maintain a positive culture and healthy team morale by providing guidance and

leadership while being an example and role model for the team

• Manage profitability through driving sales, controlling costs, developing team members, and

ensuring operational standards are consistently upheld

• Strive to increase sales by building community relationships and providing outstanding

product and service

• Control costs and losses and strive to improve at every opportunity by maintaining operational

standards, and ensuring compliance with all Zaxby’s Franchising LLC and The Windward

Group LLC guidelines, policies, and procedures

• Complete performance reviews for crew members and assist with performance reviews for

managers

• Maintain compliance with Zaxby’s Franchising LLC, The Windward Group LLC, federal, state,

and local laws, guidelines, policies, and procedures

• Utilize management tools and keep neat, accurate, and current records

• Review performance metrics daily and develop action plans to enhance the execution of

systems and processes to improve profitability, sales, and guest experience

• Other responsibilities

• Handle and report guest and team member complaints/concerns/injuries timely and in a

friendly and respectful manner

• Maintain an attitude of flexibility that allows performance above and beyond the parameters of

this position description

• Ensure the team works safely and follows all safety guidelines and procedures

• Escalate concerns to your supervisor when appropriate

• All other duties necessary to ensure restaurant operations function properly

Job Qualifications

The following requirements must be met in order to qualify for this position.

• Must be 18 years of age or older
• Must have a valid driver’s license, vehicle insurance, and reliable transportation
• Ability to work a minimum of 5 days and 48-55 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check and drug screen
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• Leadership experience required

Capability Requirements

The following capabilities are required to perform the essential functions of this position.

Reasonable accommodations that do not create an undue hardship on the company will be

considered.

• Sit, stand, and walk continuously

• Occasionally stoop, bend, crouch, or climb, including the use of ladders

• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead

• Continuous use of hands and wrists for grasping and fine manipulation

• Communicate proficiently through speech, reading, and writing

• Maintain effective audio-visual discrimination and perception to observe and respond to the

environment

• Work in an environment that features hot and cold temperature variations and exposure to

food allergens

• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers,

and potentially hazardous equipment

Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.