1119 Client Development Manager Jobs in New York, NY
ZEGNA is Hiring a Client Development Manager Near New York, NY
YOUR OPPORTUNITYAs the Client Development Manager for Zegna you will report directly into the Sr. Director of Client Relations. Your main goal will be to elevate the luxury client journey into an elite exclusive experience through dedicated experiences and delightful moments. Being the point of reference for the entire retail network for the cultivation of HNWI clients and prospects, the Client Development Manager will be a key business driver and will play a pivotal role in enhancing the loyalty and the relationship with Zegna’s top clients in North America.
This role supports strategizing, planning, designing, and executing client journeys with the goal of increasing engagement, client spend and UHNWI database growth. The ideal candidate must have strong organizational and communication skills to deliver upon these activities.
Reporting directly to the Sr. Director of Client Relations, you will partner closely with local and HQ teams: Marketing/Events, CRM, Retail, and CRE (Consumer Retail Excellence). The candidate should be passionate about client-experiences, luxury and have a hands-on approach as well as a strong connector to grow the pool of VIC’s and positively impact their share of life with Zegna.
Your Scope
- Client Experience and Delighting
- Act as the link between Marketing, Clients, and Stores to successfully implement and execute strategies to develop the top client segment to achieve brand goals.
- Partner with Sr. Director and Retail leadership on contact strategy with top clients regarding delighting moments and invitations to experiences.
- Work closely with CRM on reviewing client data and analytics to gain insights for future opportunities and tracking & reporting of each initiative’s results, to ensure ROMI results.
- Share accountability for reaching KPI’s on client development investments.
- Attend Fashion Shows to coordinate and deliver seamless & impeccable client experience.
- Ensure proper follow up journeys are prepared and clear to retail staff and pro-actively work on next steps for the clients’ experiences.
- Organize and/or facilitate top client’s attendance to events.
- Act as the the point of reference for stores when dealing with Customer Care issues for top clients: pro-actively work to find solutions cross functionally, cross channel and cross market, when needed, to deliver the highest quality of service and ensure client satisfaction.
- Coordinate the delighting requests and work in partnership with Consumer Retail Excellence function in HQ to guarantee timely production and delivery to stores.
- Proactively suggest delighting solutions, based on the clients’ preferences.
- Provide continuous support to retail staff, training on clienteling practices and client delighting to achieve excellence in the execution.
- In partnership with Retail Development & Learning Team, work to develop specific training materials regarding high-end client development.
- Client Journey
- In partnership with CRM, support planning and executing individualized communication to top clients to deliver the Zegna Journey.
- Collaborate with CRM to define, order & disseminate marketing tools and materials.
- Client Portfolio Management
- Ensure accuracy of new Top Client allocation within our team’s portfolio, collaborating with CRM team.
- Support CRM when in stores and/or at events to ensure high quality client codification and data capture through clienteling app.
- Identify high potential prospects in events or through database analytics / reports.
- Miscellaneous
- Support and monitor logistics with stores / delivery of goods, being the stores’ point of reference for contacts with external local partners.
- Vendor Invoices into finance systems
- 3-4 years of relevant experience in marketing, client development or retail management.
- Strong Analytical skills and attention to detail.
- Passion and high sensitivity for the luxury world
- Advanced proficiency of PowerBI and Excel.
- Strong communication and relationship-building skills
- Strong computer / presentation skills
- Exceptional organizational and project management skills.
- Excellent interpersonal and follow-through skills
- Service and deadline oriented.
- Ability to problem solve and multi-task.
- Self-starter and a team player
- Proven ability to work independently & collaboratively with different levels within the organization.
- The hiring range for this position ranges from $95,000 -$100,000 annually, with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
Job Summary
Full Time
$93k-112k (estimate)
06/20/2024
07/09/2024
dontepotequila.com
Las Vegas, NV
<25
Related Companies
The job skills required for Client Development Manager include Leadership, Planning, CRM, Presentation, Project Management, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Development Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Development Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Development Manager positions, which can be used as a reference in future career path planning. As a Client Development Manager, it can be promoted into senior positions as a Development Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Development Manager. You can explore the career advancement for a Client Development Manager below and select your interested title to get hiring information.
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