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Job Title : Customer Service / Administrative Support
Summary
Customer Service / Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.
Essential Duties and Responsibilities
Supervisory Responsibilities
Required Education and / or Experience Qualifications
Preferred Qualifications
Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions; Follows through on commitments.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation;
Able to deal with frequent change, delays, or unexpected events.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service;
Responds to requests for service and assistance; Meets commitments.
Other Skills and Abilities
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;
Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs;
Presents numerical data effectively; Able to read and interpret written information.
Includes appropriate people in decision-making process; Makes timely decisions.
Physical Demands : Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment.
The employee must occasionally lift and / or move up to 10 pounds.
Work Environment : The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job.
Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Pay Range : $ / Hourly
PLEASE NOTE : The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Last updated : 2024-06-20
Full Time
Business Services
$36k-46k (estimate)
06/22/2024
06/26/2024
zeiders.com
WOODBRIDGE, VA
500 - 1,000
1984
Private
MICHAEL D ZEIDERS
$50M - $200M
Business Services
Zeiders is a provider of strategic planning, personal financial management and behavioral health services for military and veteran communities.