51 Customer Service Specialist Jobs in Chesterfield, MO
ZEISS Group is Hiring a Customer Service Specialist Near Chesterfield, MO
What’s the role?
Customer Service Specialist knows how to build the systems and teams needed to prioritize and track customer issues and, in the process, support your sales, marketing, and brand strategies. While consistently managing their team to offer the best solutions for customer service.
Sound Interesting? Here’s what you’ll do:
- Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
- Maximizes customer operational performance by providing help desk resources and technical advice.
- Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
- Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
- Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
- Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
- Implements production, productivity, quality, and customer-service standards.
- Process repairs, representative requests on proper documentation, and RMA's to determine correct course of action required for returned goods; correct paperwork, track deadlines, and repack goods to be placed in inventory
- Contributes customer service information and recommendations to strategic plans and reviews.
- Audits customer service procedures and trends and determines system improvements.
- Enforces company policies and procedures.
- Determines customer service requirements by maintaining contact with customers and visiting operational environments.
- Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
- Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Requirements:
- Bachelor's or Associate's degree preferred or equivalent customer service work history combination
- 1-2 years experience
- Experience in Microsoft Office is a MUST.
- Highly self-motivated, self-directed, team oriented, and exceptionally attentive to detail.
- Demonstrated ability to respond to multiple priorities in a dynamic environment.
- Troubleshooting skills in a manufacturing environment & creative problem solving skills.
- Ability to use ALL office software that pertains to the position, including Microsoft Office Suite and Quickbooks.
- Customer Service/Sales experience is required.
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- The list goes on!
Position Type/Expected Hours of WorkThis is a full-time position. Hours of work are Monday through Friday, 40 hours per week.
Your ZEISS Recruiting Team:
Clara Cresswell
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Job Summary
Full Time
Durable Manufacturing
$52k-66k (estimate)
07/04/2024
07/28/2024
zeiss.com
WHITE PLAINS, NY
7,500 - 15,000
1969
DR MICHAEL KASCHKE
$50M - $200M
Durable Manufacturing
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About ZEISS Group
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 6.3 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2020). For its customers, ZEISS develops, produces and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology sol...utions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses and binoculars. With a portfolio aligned with future growth areas like digitalization, healthcare and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. With over 32,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities. Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG. Data privacy: www.zeiss.com/data-protection Imprint: http://zeiss.com/publisher This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
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The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Microsoft Office, Customer Satisfaction, Troubleshooting, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Step 3: View the best colleges and universities for Customer Service Specialist.
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