20 Lead, Customer Service Jobs in Hebron, KY
ZEISS Group is Hiring a Lead, Customer Service Near Hebron, KY
What's the role?Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. The team is the main liaison between our customers, sales and lab operations that assures information between all parties is accurate to the customer’s satisfaction.
Customer Service Lead is an advanced position, with little or no supervision required. A Lead will mentor the team/s of agents. They will coach all agents and keep them up to date on changes as required. A Customer Service lead will work directly with the CS Team on supporting our customers. A Lead is responsible for the day-to-day phone coverage to ensure we have proper coverage. The lead will be expected to assist with calls when needed to maintain the phone stats and meet our business' needs. A Customer Service Lead is expected to be an expert in all aspects of the department, including having extensive optical knowledge of our products and lab processes. A lead is required to be on site to assist the agents in any capacity. They will actively participate in management meetings and work closely with all department managers and Supervisors. The Customer Service Lead is the Zeiss ambassador and shows responsibility and accountability for any commitments of our company towards the customer.
Sounds Interesting?Here's what you'll do:
Provides coaching and mentoring to customer service agents on all products & services.
Builds a strategic partnership with the Sales Team.
Operates as an optical expert in all ZEISS related products and services.
Resolves all 3rd level customer escalations and critical accounts.
Documents pertinent information in the provided tools.
Notifies CS leadership of issues and escalation.
Floater
Follows safety standards and reports any safety concerns to leadership.
HSD / GED
1 – 2 Years of ZEISS customer service experience
Knowledge expert for all ZEISS related products and services
Ability to work independently
Willingness to take on responsibility
Demonstrated leadership skills
Ability to multi-task, prioritize, and use time effectively.
Demonstrated advanced proficiency in providing technical consultations
Proven ability to navigate difficult customer situations, while working in a fast-paced environment
Strong verbal and written communication skills
Customer orientation and ability to adapt/respond to diverse types of personalities
Ability to work overtime on short notice
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Christina Choing
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Job Summary
Full Time
Durable Manufacturing
$66k-85k (estimate)
06/21/2024
07/18/2024
zeiss.com
WHITE PLAINS, NY
7,500 - 15,000
1969
DR MICHAEL KASCHKE
$50M - $200M
Durable Manufacturing
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About ZEISS Group
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 6.3 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2020). For its customers, ZEISS develops, produces and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology sol...utions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses and binoculars. With a portfolio aligned with future growth areas like digitalization, healthcare and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. With over 32,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities. Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG. Data privacy: www.zeiss.com/data-protection Imprint: http://zeiss.com/publisher This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
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The job skills required for Lead, Customer Service include Customer Service, Leadership, Products and Services, Written Communication, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead, Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead, Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead, Customer Service positions, which can be used as a reference in future career path planning. As a Lead, Customer Service, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead, Customer Service. You can explore the career advancement for a Lead, Customer Service below and select your interested title to get hiring information.
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