161 Client service representative Jobs in Boston, MA
Zelis Healthcare is Hiring a Client service representative Near Boston, MA
Position Overview :
The Zelis Payments Client Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes.
Our best Client Service Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline into the rest of Zelis, so it can be a great place to kickstart your career.
We have potential paths into client support, management, and more. Don't worry if you don't have previous call center experience, we are happy to teach you!
Duties and Responsibilities :
- Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
- Works to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
- Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
- Build and maintain a thorough knowledge of Zelis Payments products and solutions .
- Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
- Maintaining scheduled adherence and remaining productive throughout your given shift.
- Ability to consistently meet monthly stat expectations and attendance goals.
- Maintain and display a positive attitude.
Professional Experience and Qualifications :
- Passion for customer service and helping people
- Excellent telephone etiquette and verbal communication skills
- Proficiency in problem-solving and basic troubleshooting
- Computer proficiency and technical aptitude
- Attention to detail
- Consistent and reliable
- Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
- Demonstrated resilience and resourcefulness in customer service situations
Education :
High school diploma or equivalent is required
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members.
We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all.
We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care.
Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work.
We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and / or interview process, please email TalentAcquisition@zelis.com
SCAM ALERT : There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams.
This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare.
We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
Last updated : 2024-06-20
Job Summary
Full Time
$41k-52k (estimate)
09/27/2023
09/21/2024
zelis.com
Bedminster, NJ
500 - 1,000
Related Companies
The job skills required for Client service representative include Customer Service, Call Center, Problem Solving, Troubleshooting, Verbal Communication, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client service representative positions, which can be used as a reference in future career path planning. As a Client service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service representative. You can explore the career advancement for a Client service representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
02/07/2022: Monterey, CA
Promoting and maintain positive customer relations utilizing service excellence techniques.
02/20/2022: Richmond, VA
Client service representatives are responsible for taking care of users who have a hard time with some business element.
02/21/2022: Akron, OH
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Have an understanding and reception to clients' needs and give proactive customer support.
01/29/2022: Huntington, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
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A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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Should have a proven customer support experience or experience as a client service representative.
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Learn to resolve problems and prevent client dissatisfaction.
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One year related experience required with customer service preferred.
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Step 3: View the best colleges and universities for Client Service Representative.
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