Position Overview :

The Payment Operations Specialist acts as a resource assisting customers and other Payments teams within Zelis.

Key Responsibilities :

• Field and handle incoming e-mail interactions and make outgoing calls to medical providers to answer any questions they may have regarding new and on-going payment processes.
• Exercises sound judgment and critical thinking skills in the execution of job duties and knows when to ask for guidance and / or share information with supervisor and / or manager for uncommon / escalated requests.
• Collaborate well with team members and other teams for knowledge transfer.
• Identify process improvements, knowledge gaps and make suggestions to Operations Leadership.
• Works on assignments that are more complex in nature in which judgment and initiative are required to make recommendations or resolve problems.

Adhere to Zelis Payments standards and policies to ensure client privacy while being adaptable to business change.

Adhere to Quality Assurance standards.

Professional Experience / Knowledge :

• 6 months experience as a Client Service Representative or equivalent.
• Excellent verbal and written communication.
• Possesses a strong understanding of the Zelis Payments systems, processes and products.
• Has proficiency in troubleshooting complex client issues.
• Computer proficiency and technical aptitude with the ability to utilize Zelis Payments proprietary system and MS Office applications such as Word and Excel.
• Thorough knowledge of company and departmental policies and procedures.
• Attention to detail and concern for impact is essential.
• Ideal candidate will be knowledgeable in Salesforce and Jira programs.

Education :

High School Diploma or equivalent is required

Location and Workplace Flexibility :

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India.

We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team.

In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members.

We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all.

We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care.

Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity,Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work.

We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and / or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT : There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams.

We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.

Last updated : 2024-07-15