16 Client service representative Jobs in Morristown, NJ
Zelis is Hiring a Client service representative Near Morristown, NJ
Position Overview
The Zelis Payments Client Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes.
Our best Client Service Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline into the rest of Zelis, so it can be a great place to kickstart your career.
We have potential paths into client support, management, and more. Don’t worry if you don’t have previous call center experience, we are happy to teach you!
Duties and Responsibilities :
- Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
- Works to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
- Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
- Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
- Build and maintain a thorough knowledge of Zelis Payments products and solutions.
- Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
- Ability to consistently meet monthly stat expectations and attendance goals.
- Maintain and display a positive attitude.
Professional Experience and Qualifications :
- Passion for customer service and helping people
- Excellent telephone etiquette and verbal communication skills
- Proficiency in problem-solving and basic troubleshooting
- Computer proficiency and technical aptitude
- Attention to detail
- Consistent and reliable
- Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
- Demonstrated resilience and resourcefulness in customer service situations
Education :
- High school diploma or equivalent is required
Last updated : 2024-06-22
Job Summary
Full Time
Ambulatory Healthcare Services
$43k-54k (estimate)
04/28/2024
09/20/2024
zelis.com
CHARLESTON, WV
500 - 1,000
2016
Private
JOHN FISCHER
$200M - $500M
Ambulatory Healthcare Services
Related Companies
About Zelis
Zelis is a New Jersey-based healthcare and financial technology company that offers solutions including claims cost management and payments optimization.
The job skills required for Client service representative include Customer Service, Call Center, Problem Solving, Attention to Detail, Troubleshooting, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client service representative positions, which can be used as a reference in future career path planning. As a Client service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service representative. You can explore the career advancement for a Client service representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
02/07/2022: Monterey, CA
Promoting and maintain positive customer relations utilizing service excellence techniques.
02/20/2022: Richmond, VA
Client service representatives are responsible for taking care of users who have a hard time with some business element.
02/21/2022: Akron, OH
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
12/22/2021: Altus, OK
Have an understanding and reception to clients' needs and give proactive customer support.
01/29/2022: Huntington, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
01/10/2022: Long Beach, CA
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
12/28/2021: Anderson, IN
Should have a proven customer support experience or experience as a client service representative.
01/05/2022: Ann Arbor, MI
Learn to resolve problems and prevent client dissatisfaction.
01/07/2022: Bradenton, FL
One year related experience required with customer service preferred.
12/31/2021: La Crosse, WI
Step 3: View the best colleges and universities for Client Service Representative.
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