122 Director, Client Management Jobs in Boston, MA
Zelis is Hiring a Director, Client Management Near Boston, MA
ResponsibilitiesStrategic Client Management
- Manage relationships with customers within the National Markets sector.
- Develop a comprehensive account strategy for expanding the range and quantity of services for each customer across the Zelis product portfolio.
- Prepares and presents Quarterly Reviews with customers including goals, initiatives, trends, financial impact, value and ROI.
- Ensure effective communication with clients regarding upgrades, services, and products.
- Communicate account development plans and status to internal business units and executive management.
- Gather client feedback and ideas for future development to meet their requirements and expectations.
- Foster and maintain strong relationships with customer accounts.
- Serve as the liaison between Zelis and clients, and issue resolution point.
- Advocate for clients by monitoring and supporting all activities, managing problem resolution, and escalating issues when necessary.
- Work closely with sales, operations, and management to ensure ongoing customer satisfaction.
- Identify sales opportunities and provide support to sales executives throughout the sales cycle.
- Understand decision process and key stakeholders.
- Participate and support in RFP process.’
- Contribute to creating financial forecasts to support corporate and finance initiatives.
- Identify and document financial and client risks, including necessary escalations.
- Enter and maintain customer records in the CRM Salesforce Database
- Recruit, develop, coach and retain exceptional talent, emphasizing the creation and enhancement of a team and organizational culture that is able to assist in employing best in class practices to enhance both internal and external customer satisfaction. Enter and maintain customer records in the CRM Salesforce Database
- Willingness to travel up to 50% domestically
- B.S. or M.B.A. in Business Administration or related degree is required. Strong historical and present knowledge of health insurance industry business operations is required. Senior executive with proven experience in growing and developing business in the health care information space with strong competencies in strategic planning, operations, and business planning.
- Must have between 10-15 years of experience in the health care industry with strong presentation skills, customer (internal/external) problem solving, driving new business, and elevating relationships with both internal and external clients.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility SupportWe are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
Job Summary
Full Time
Ambulatory Healthcare Services
$167k-222k (estimate)
06/24/2024
08/08/2024
zelis.com
CHARLESTON, WV
500 - 1,000
2016
Private
JOHN FISCHER
$200M - $500M
Ambulatory Healthcare Services
Related Companies
About Zelis
Zelis is a New Jersey-based healthcare and financial technology company that offers solutions including claims cost management and payments optimization.
The job skills required for Director, Client Management include Leadership, Initiative, Presentation, Problem Solving, RFP, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Director, Client Management. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director, Client Management. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director, Client Management positions, which can be used as a reference in future career path planning. As a Director, Client Management, it can be promoted into senior positions as an Account Management Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Client Management. You can explore the career advancement for a Director, Client Management below and select your interested title to get hiring information.
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