1 Provider Services Specialist I Job in Petersburg, FL
Zelis is Hiring a Provider Services Specialist I Near Petersburg, FL
Duties And Responsibilities
- Handle inbound and outbound calls efficiently.
- Assist providers with the Zelis provider portal.
- Respond to email inquiries promptly.
- Identify and resolve caller issues.
- Address concerns with empathy.
- Listen actively and manage difficult callers.
- Submit tickets, reset passwords, unlock accounts, and explain services.
- Follow up on complaints and issues.
- Meet or exceed call center metrics.
- Maintain confidentiality and follow HIPAA.
- Prevent and address fraudulent activity.
- Follow company policies and procedures.
- Use software and tools effectively.
- Prioritize provider satisfaction.
- Strong verbal and written communication.
- Active listening and attention to detail.
- Problem-solving skills.
- Technical aptitude for multiple applications.
- Ability to work in a structured environment.
- Exceptional customer service and phone skills.
- Multitasking and time management.
- Proficiency with CRM software and MS Office.
- Motivated and energetic work ethic.
- Typing speed of 40 wpm.
- 1-2 years in call center/customer service.
- Preferred experience in financial or healthcare services.
- Bilingual/Spanish is a plus.
- High school diploma or equivalent.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility SupportWe are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
Job Summary
Full Time
Ambulatory Healthcare Services
$67k-82k (estimate)
06/20/2024
07/13/2024
zelis.com
CHARLESTON, WV
500 - 1,000
2016
Private
JOHN FISCHER
$200M - $500M
Ambulatory Healthcare Services
Related Companies
About Zelis
Zelis is a New Jersey-based healthcare and financial technology company that offers solutions including claims cost management and payments optimization.
The job skills required for Provider Services Specialist I include Customer Service, Problem Solving, Call Center, Credit Card, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Provider Services Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Provider Services Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Provider Services Specialist I positions, which can be used as a reference in future career path planning. As a Provider Services Specialist I, it can be promoted into senior positions as a Managed Care Provider Relations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Provider Services Specialist I. You can explore the career advancement for a Provider Services Specialist I below and select your interested title to get hiring information.
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