Roles and Responsibilities:

• Apply a structured training development and execution methodology and lead IT project training/learning-related activities with our business units, leveraging this methodology

• Collaborate with INDOT IT, Communications, and Business Units to align on an enterprise IT system training RACI and strategy

• Complete training needs assessments across multiple areas

• Evaluate and ensure user readiness

• Identify, analyze, and prepare risk mitigation tactics associated to training, in collaboration with the project manager(s) / PMO.

• Proactively identify and manage anticipated resistance

• Create actionable training development and execution deliverables that supports both the IT department, and business end-users: (training plans, train-the-trainer SOP, user guides, system interface and architecture, and other technical documentation support in collaboration with IT system owners, etc.)

• Identify key stakeholder talent who play a role in the organizations commitment to sustained training best practices

• Define and measure success metrics and monitor success of training that is developed.