Service Tech Manager

Position Overview:

We are looking for an energetic and enthusiastic Service Tech Manager to lead our Tech team. Shelf2Cart provides a custom Label printing solution to many grocery stores across the country. Our system allows on-demand printing of branded labels for in-store products. We are searching for a self-motivated manager who excels at building and strengthening the relationship between our customers and our business model and also be able to apply your IT knowledge and skills in supporting our product and servicing repairs.

Job Description:

Serves as the team lead for customers who experience technical issues

Provide support and repairs for computer, printer, and scale hardware

Software Support and Networking skills

Scripting basic code using Visual Basic

Creating/Deploying Windows Images

Prepares, deploys, and tests our solution for our customers

Remote connection for troubleshooting with our customers

Oversee and support the team while they diagnose and repair broken printers and computer touch screens

Creates and maintains documentation using our ticketing system

Act as an escalation point for more advanced tech issues

Keeping accurate, consistent, and organized logs of parts used and work performed on equipment

Maintain our inventory of equipment and reporting to manager on staff performance

Qualifications:

Microsoft and Network certification or training a plus

Basic computer and networking skills

1-2 years of management experience

Experience providing remote support/troubleshooting

Comptia A training

Ability to troubleshoot and think under pressure

Ability to muti-task or prioritize

Should have excellent oral and written communication skills

Must be available for on-call rotation approximately 1 weekend every 5 weeks.

Additional Details :

Projected Start Date : 2024-07-01T00:00:00

Projected End Date : 2024-12-31T00:00:00

Client Company : ID Images

Vendor Pay Rate : 55

Selling points for candidate :

Face to face interview required : No

Candidate must be authorized to work without sponsorship : No

Background Check : No

Drug Screen : No