9 Customer Service Professional Jobs in Benicia, CA
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Zephyr Express is Hiring a Customer Service Professional Near Benicia, CA
The salary for this position is $19.50 - $20.50 per hour. This position is in the office Monday through Friday. We also offer a comprehensive benefits package of medical, dental, vision, life, AD&D, 401k with company match, employee purchase program and paid time off. If you are hired at Winebow, your final base salary compensation will be determined based on factors such as geographic location, skills, education and/or experience. In addition to those factors, we consider internal equity of our current team members as a part of any final offer.
JOB SUMMARY
Provides customer service and support for Zephyr Express & Winebow Customers, Sales Representatives and Sales Management. Processes new order transactions, completes order maintenance and credit adjustments, and assists with product and delivery inquiries. Provides customer service to clients striving for the highest level of customer satisfaction and loyalty.
ESSENTIAL FUNCTIONS
- Delivers outstanding customer service to all internal and external clients.
- Resolves product or service problems by clarifying the customer’s issues; determining the cause, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment, following up to ensure resolution.
- Processes and coordinates routine and special customer order transactions.
- Maintains a current working knowledge of Winebow products.
- Works closely with Winebow’s Sales staff, providing support and feedback regarding communication with clients
- Provides phone coverage and support for sales staff and their clients as needed.
- Responds to emergency orders and customer service issues in a timely manner.
- Assists/attracts potential customers by answering product and service questions, suggesting information about other products and services when appropriate.
- Must be a team player, able to effectively prioritize and multi-task, and work well under demand to meet deadlines.
- Meets agreed upon goals and objectives effectively and in a timely manner.
- Arrives to work, appointments, meetings, and other work-related functions on time and as scheduled.
OTHER FUNCTIONS
- Performs other duties as assigned, including coverage of front reception desk, as required
- Maintains relationships and favorable contacts with current and potential accounts.
- Resolves customer issues/problems
- Follows all safety policies and procedures; communicate hazards and/or suggest improvements to Manager.
EQUIPMENT/MACHINERY USED
- Telephone, fax machine, copier, computer, calculator, scanner.
- Microsoft Office Suite.
WORKING CONDITIONS
Overtime work may be required, normal office environment
MINIMUM REQUIREMENTS
- High School Diploma or GED; College Degree Preferred.
- Minimum two years of Customer Service experience.
- Prior Computer and Phone Customer Service experience in luxury goods sector Required.
- Computer proficiency in WORD, EXCEL, and OUTLOOK programs
- Excellent interpersonal and communication skills.
- Demonstrated effective written and oral communication skills.
- Experience in the wine industry and/or wine knowledge preferred
#Winebow
#WinebowDEI
#DiversityMatters
#DEI
#RepresentationMatters
#EquityCantWait
#DiversityintheWorkplace
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Job Summary
Full Time
Transportation
$39k-49k (estimate)
02/19/2023
06/24/2024
zephyrexpress.net
GLEN ALLEN, VA
25 - 50
2018
<$5M
Transportation
Related Companies
The job skills required for Customer Service Professional include Customer Service, Products and Services, Customer Satisfaction, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Professional. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Professional. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Professional positions, which can be used as a reference in future career path planning. As a Customer Service Professional, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Professional. You can explore the career advancement for a Customer Service Professional below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Professional, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Professional for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Professional job description and responsibilities
They help customers compare products and services and advise clients about which options meet their needs.
02/12/2022: Asheville, NC
They might also discuss how to use available services or demonstrate the right way to operate a product.
02/14/2022: Canton, OH
Customer service representatives may also offer additional sales and products, or sell products or services directly.
04/02/2022: Florence, AL
They may also handle product returns, cancel services, start services or process refunds.
04/05/2022: Battle Creek, MI
Deliver prepared sales talks, reading from scripts that describe products or services to persuade potential customers to purchase a product or service or to donate.
05/02/2022: Frankfort, KY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Professional jobs
Take note that collecting and analyzing customer feedback can also be a part of their customer service job tasks.
03/18/2022: Springfield, OH
When attending to customers problems, customer service professionals needs to know that using positive language takes the stress away from the situation.
03/22/2022: Elkhart, IN
They must have a clear escalation pathway and candidates must be proactive and offer a clear solutions.
04/29/2022: Winston Salem, NC
Learn when and how to present recommendations and provide solutions that connect to customer needs and wants and ask for direct feedback from customers and colleagues.
03/28/2022: Topeka, KS
Responding to questions with positive language can greatly affect how the customer hears the response.
04/27/2022: Reno, NV
Step 3: View the best colleges and universities for Customer Service Professional.
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