Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our customers.

Duties:
- Receipt of cash payments, daily balance of cash receipts

- Perform data entry tasks accurately and efficiently

- Respond to customer inquiries and account requests

- Utilize phone etiquette skills to ensure positive customer interactions

- Open/Close Service Order requests

- Dispute/complaint resolution

- Receive Emergency calls/dispatch

- Filing and a variety of other office related tasks as requested

Experience:
- Prior experience in a customer service role is preferred but not required
- Ability to analyze customer needs and provide appropriate solutions
- Strong communication skills in English, both verbal and written
- Proficiency in data entry tasks with attention to detail

Benefits:
- Medical and Dental Insurance, paid time off, sick leave
- Opportunities for career growth and advancement within the company
- Profit sharing and 401 (k) savings plans

Requirements:
- High School Diploma or GED

- Excellent phone etiquette skills

- Computer skills, customer service experience, and experience balancing payment receipts are preferred but not required

We are regulated by the DOT, therefore all applicants must pass pre-employment and random drug screens.

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person