1 Customer support representative Job in Columbus, MN
Ziegler CAT is Hiring a Customer support representative Near Columbus, MN
Represent the Ziegler Product Support Sales Team in a sales support capacity by helping large account CSR’s promote and sell Dealer services, parts products, and all-encompassing product support solutions.
The goal of the Product Support Sales Team is to increase product support sales by providing our customers with unparalleled customer support and innovative solutions that set the standard for the power systems industry.
Responsibilities :
Support CSR team by promoting Customer Value Agreements (CVA), Equipment Protection Plan (EPP), Parts.Cat.Com (PCC) and putting information together for bid requests and repair proposals
Measure machine undercarriage for customers and provide results in a report and make needed replacement recommendations
Maintain good internal & external customer relations; intervene to solve problems and disputes
Meet and respond to the needs of Ziegler CSR team as well as assigned customers in a professional and timely manner, this may include evening and / or weekend emergency calls
Work with service department personnel to schedule CVA services and repairs and communicate status regularly with customer
Utilize CRM to track customer activity including phone calls, emails and in-person visits. In addition, use CRM to track sales opportunities including wins and losses for self and CSR team
Qualifications :
2-year degree required; 4 year degree is preferred
2 years of related customer support experience
Strong customer service skills
Results-oriented and self-starter
Strong mechanical aptitude
Excellent communication skills written and verbal
Sense of urgency
Customer Focus, Achievement Orientation, Problem Solving, Planning and Organization and Teamwork
Able to operate equipment safely
Travel : Up to 20% travel
Up to 20% travel
IndO
Minimum Physical Requirements :
Push / pull up to 10 lbs.
Lift up to 30 lbs.
Carry up to 50 lbs.
Neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching.
What We Can Offer You
Competitive pay
Ongoing training
Advancement opportunities
Paid time off (PTO)
Paid holidays
Health, dental / orthodontia and vision insurances
Paid parental leave
Matching 401(k) fund
Disability and life insurance
Wellness programs
Safe, clean, and friendly work environment
Last updated : 2024-06-07
Job Summary
Full Time
Wholesale
$41k-52k (estimate)
06/08/2024
09/06/2024
zieglercat.com
MINNEAPOLIS, MN
1,000 - 3,000
1914
Private
WILLIAM L HOEFT
$200M - $500M
Wholesale
Related Companies
The job skills required for Customer support representative include Customer Service, Problem Solving, CSR, Communication Skills, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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