Main Purpose of the Role:

Handles cargo liability (property damage and subrogation) claims and Unclaimed Cargoes files from receipt to conclusion; assists Corporate Paralegal with Liability Claims; Third Party and Unclaimed Cargoes Recovery files; assists Associate Counsel – Claims & Insurance as directed.

Major Areas of Responsibility:

Responsible for administration of Claims and Unclaimed Cargoes for all countries in Americas, Canada, and the Caribbean Region, with exception of Canada.

Main Tasks:

Maintains active maritime and cargo claim and unclaimed cargo files

Implements best administration and management practices with respect to cargo claims

Maintains database of communication files for required vendors (e.g. surveyors, counsel, specialist vendors)

Coordinates and/or assists with response to requests from other regions for action relative to unclaimed and/or abandoned cargoes

Investigation, analysis, and evaluation of case files; consultation with experts (if necessary), and makes critical determinations regarding claimed loss, exercising limited discretion in application of rules and procedures for claims handling and determination.

Investigation, analysis, and evaluation of case files; consultation with experts (if necessary), and makes critical determinations regarding disposition of unclaimed cargoes, exercising limited discretion in application of rules and procedures for claims handling and determination.

Provides reports to internal customers (Claims, Insurance & Loss Prevention; Finance; Country / Agency POCs)

Communicates with internal and external customers regarding procedures and policies, as well as specific claims information and status.

Prepares documents / invoices for disbursement and / or receipt of claims settlement funds and payment of vendors.

• Academic education: Bachelor’s Degree (B.A./B.S.); one or two years related experience and/or training; equivalent combination of training education and experience. Marine Logistics, Finance and/or Cargo Claims experience a plus.
• Strong interpersonal and communications skills; ability to work effectively in with a broad range of constituencies in a diverse community.
• Knowledge of Excel Spreadsheet software and databases preferred.