15 Customer Experience Specialist Jobs in Norfolk, VA
ZIM is Hiring a Customer Experience Specialist Near Norfolk, VA
Main Purpose of the Role:
Customer Experience specialist should monitor ZIM Customer Experience E2E within the relevant service interfaces, in order to ensure optimized interaction between ZIM and its customers. On top of the above, implementing cross-company activities, programs, and trainings in order to improve Customer Experience.
The Customer Experience specialist, who is monitoring ZIM Customer Experience, should Identify bottlenecks, non-optimal processes and interfaces and training needs.
Main Tasks:
- Monitor and control the activities of customer service representatives and also service KPI’s (in company, country and teams level) to ensure compliance with the standards defined.
- Monitor the “service chain” and analyze service failures.
- Manage and control the implementation of the measurement process.
- Conduct different researches (CS surveys including online surveys, customer interviews etc.) to identify company strengths and weakness points in the different interfaces with customers
- Work in cooperation with the countries and also with organization’s functions (marketing, sales and operational) in order to analyze customer feedback and develop programs effective for improved customer experience:
- a. Identify bottlenecks and non-optimal processes and promote process improvements. It should be analyzed in company and country level.
- b. Identify challenging interfaces which affects Customers Experience
- c. Recognize Knowledge Gaps and training needs.
- d. Identify Touch Points of customer dissatisfaction and implement & promote process of changing the customer perception.
Education: Required a first degree in Statistics/ Industry and Management or in a related discipline.
Prior experience : More than 5 years in the field of customer service
Experience working in service analysis
Experience working in a global company- Advantage
Function:Countries & Business Development
Publish in Internal Career Page:
No
Job Summary
Full Time
Pharmaceutical
$70k-92k (estimate)
02/10/2024
06/30/2024
zimsociety.com
NAGPUR CITY, MAHARASHTRA
500 - 1,000
2019
ANWAR SIRAJ DAUD
$10M - $50M
Pharmaceutical
Related Companies
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.
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