• Lead the documentation, mapping and assessment of the business processes and controls at Zip
• Work with Business Function leaders and broader Zip teams
• 9 Months fixed-term contract to work flexibly in our Sydney office
• Application close date is 5/07/24

Start your adventure with Zip

Work with the Enterprise Risk and Business functional teams to document key business processes and controls to further enhance Zip’s business process management.

Interesting problems you’ll get to solve

• Identifying and validating the completeness of key business processes working with the Business Functional leaders and Enterprise Risk
• Collating and then organising existing key business process collateral into a single repository
• Reviewing the current state of existing process collateral for adequacy for process mapping
• Assessing the criticality of key business processes identified and recommending prioritisation for process mapping 
• Working with the Business Function leaders and Enterprise Risk to document and map key business processes, and identify key controls to inform risk and control assessments
• Identifying process and control improvements
• Creating process workflow diagrams for key business processes in a consistent format
• Project managing process work to completion in accordance with agreed timelines.

What you’ll bring to the team

• Minimum 5 years’ experience as a business process analyst
• Tertiary or industry qualifications in a related discipline, or equivalent relevant industry experience
• Proficiency in business process analysis, design and mapping
• Proficiency in identifying the key controls in business processes
• High-level of proficiency in MS Office, (SharePoint, Word, PowerPoint, Excel)
• Proficiency in Google Workspace (Drive, Docs, Sheets, Slides)
• Proficiency in business process and capability mapping tools like MS Visio, Lucidchart, LeanIX, Orbus BPM, Archimate, ARIS etc (desirable) 
• Basic understanding of how business process management relates to Business & Enterprise Architecture, Risk Management, Data and Technology Management
• Excellent written and verbal communication skills
• Effective analytical, problem solving and decision-making capabilities
• Effective communication and interpersonal skills with stakeholders etc
• Results oriented
• Project management experience (desirable)
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• Fee-free Zip products, and discounts with Zip merchant partners (AU) 
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne) 
• Study Leave
• Cultural and Religious leave

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.