118 Guest Services Manager Jobs in Fort Wayne, IN
ZMC Hotels is Hiring a Guest Services Manager Near Fort Wayne, IN
- 401(k)
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
Job Summary
Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Responsibilities:
- Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
- Scheduling/managing the front desk team.
- Working with the other departments to create a clean transition in communications.
- Address all guest concerns and ensure follow up is complete
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
- Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
- Highly organized.
- Must possess a thorough knowledge of guest service and satisfaction.
- Requires good communication skills, both verbal and written.
- Most tasks are performed in a team environment with the employee acting as a team leader.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Medical, Dental, and Vision Insurance Options
- Paid time off and 401(k) for full-time employees
- All employees get discounts on hotels across the country
- Opportunities for bonuses each month
- DailyPay: access to your already earned wages before payday
Job Summary
Full Time
$27k-40k (estimate)
06/27/2024
07/13/2024
zmchotels.com
SCOTTSDALE, AZ
25 - 50
2019
NANCY CONTURSI
<$5M
Accommodations
Related Companies
About ZMC Hotels
ZMC Hotels manages a diverse portfolio of hospitality properties that provide for personal career development and will enlarge your capacity to work in a high performing business. ZMC Hotels is now a part of the Hall Equities Group family. Hall Equities Group is a small, private family business with over fifty years of experience and diversified holdings in sixteen states, ranging from hotels to waterparks, to industrial complexes, self-storage facilities, shopping centers, and apartment buildings. The ZMC Hotels group is on a launching pad for growth through new development and acquisitions. ...This is the place to grow your career! With over forty years business experience in hospitality, ZMC Hotels currently manages thirty-four locations and over 4,000 rooms. The company is committed to finding and developing enthusiastic and dynamic leaders. It is a place where your strengths are appreciated and your potential is developed through challenging work. Our employees need to know how to shift gears, change course when needed, and find the path to success. A passion for hospitality and superior guest service are a must! Join our team! www.zmchotels.com/jobs
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The following is the career advancement route for Guest Services Manager positions, which can be used as a reference in future career path planning. As a Guest Services Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Manager. You can explore the career advancement for a Guest Services Manager below and select your interested title to get hiring information.
