At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
Job Type
Hybrid
Job Summary
We are seeking a skilled IT Specialist to join our Software Solution department. The ideal candidate will be proficient in advanced Windows troubleshooting, support our software and cloud platform, and have a strong understanding of IT security. This role requires effective communication with both customers and developers, including composing JIRA tickets that developers can easily understand.
Essential Functions

• Provide advanced Windows troubleshooting and support for our software and cloud platform.

• Collaborate with developers to resolve technical issues and enhance platform performance.

• Communicate effectively with customers to understand their issues and provide timely solutions.

• Compose clear and detailed JIRA tickets for developers.

• Ensure the security of IT systems and data, adhering to best practices and company policies.

• Work closely with the development team to ensure seamless integration and support of HL7 standards.

• Utilize REST APIs, Postman, and Swagger for testing and documentation purposes.

• Stay updated on the latest industry trends and technologies to provide innovative solutions.

Required/Preferred Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 5 years of experience working with Hospital IT or equally complex systems.

• Experience with REST APIs, Postman, and Swagger is preferred.

Knowledge, Skills and Abilities

• Proficiency in HL7 and IT security best practices is preferred.

• Advanced knowledge of Windows operating systems and troubleshooting.

• Experience with cloud platforms and supporting software applications.

• Strong problem-solving skills and attention to detail.

• Ability to prioritize tasks/tickets by field requests.

• Excellent communication skills, both written and verbal.

• Ability to explain technical issues to non-technical stakeholders effectively.

• Experience with JIRA or similar issue-tracking software.

• Strong interpersonal skills and the ability to work collaboratively in a team environment.

• Customer-focused mindset with a commitment to providing high-quality support.

• Availability to work on-call or during off-hours as needed to support hospital IT operations.

• Adaptability and a proactive approach to problem-solving.

• Advanced knowledge of Windows operating systems.

• Experience with networking, including installation, configuration, and management of networks is preferred.

• Experience with servers, virtualization technologies and storage solutions.

• Proficiency with JIRA for issue tracking and ticket management.

• Familiarity with cloud platforms (e.g., AWS, Azure).

• Understanding of IT security tools and protocols.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally

• Walking - Occasionally

• Sitting - Constantly

• Talking - Occasionally

• Hearing - Occasionally

• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.