21 Helpdesk Specialist Jobs in Washington, DC

SORT BY

SET JOB ALERT

OFF

Details...

Helpdesk Specialist

Zolon Tech Solutions Inc

Washington, DC | Full Time

$55k-69k (estimate)

1 Week Ago

6+ years of Helpdesk Specialist

AHU Technologies Inc

Washington, DC | Full Time

$64k-79k (estimate)

2 Days Ago

Helpdesk Specialist Journeyman

CSZNet, Inc

Washington, DC | Full Time

$59k-73k (estimate)

7 Days Ago

Helpdesk Specialist

AHU Technologies Inc

Washington, DC | Full Time

$57k-71k (estimate)

4 Days Ago

Helpdesk Specialist

Go Intellects

Washington, DC | Full Time

$58k-73k (estimate)

1 Month Ago

Helpdesk Specialist Entry Level

InterSources Inc

Washington, DC | Contractor

$113k-144k (estimate)

1 Day Ago

Helpdesk Specialist Entry Level

InterSources Inc

Washington, DC | Contractor

$113k-144k (estimate)

1 Day Ago

IT HelpDesk Specialist

U.S. Courts

Washington, DC | Full Time

$56k-72k (estimate)

5 Days Ago

Lead Helpdesk Specialist

Government Tactical Solutions

Washington, DC | Full Time

$67k-84k (estimate)

1 Week Ago

Intermediate Helpdesk Specialist

Custom Software Systems Inc.

Washington, DC | Contractor

$64k-79k (estimate)

3 Weeks Ago

DCPS Helpdesk Specialist Journeyman

Go Intellects

Washington, DC | Full Time

$58k-73k (estimate)

1 Month Ago

Helpdesk Specialist Journeyman

AHU Technologies Inc

Washington, DC | Full Time

$62k-78k (estimate)

3 Months Ago

IT Helpdesk Specialist

Bowhead

Washington, DC | Full Time

$57k-73k (estimate)

8 Months Ago

Helpdesk Specialist Journeyman -100% ONSITE

NextGen Solutions Corp

Washington, DC | Full Time | Contractor

$66k-84k (estimate)

3 Months Ago

Helpdesk Specialist in Washington, DC location

Avani Tech Solutions Private Limited

Washington, DC | Full Time

$58k-72k (estimate)

1 Week Ago

IT Facilities Helpdesk Support Specialist

Strategic Insight

Washington, DC | Full Time

$58k-72k (estimate)

2 Months Ago

OCTO -DCPS Helpdesk Specialist Journeyman

Rizeup Technology Training LLC

Washington, DC | Full Time

$52k-64k (estimate)

11 Months Ago

OCTO -DCPS Helpdesk Specialist Journeyman (731803)

ADVANCED NETWORK CONSULTING

Washington, DC | Full Time

$67k-83k (estimate)

3 Months Ago

OCTO -DCPS Helpdesk Specialist Journeyman (722795)

Barrow Consulting

Washington, DC | Full Time

$63k-79k (estimate)

7 Months Ago

6+ Years Helpdesk Specialist - Washington, D.C. (Onsite)

Capitaltechsolutions

Washington, DC | Contractor

$71k-88k (estimate)

1 Week Ago

6+ years of Helpdesk Specialist - Washington, D.C. (onsite)

Capitaltechsolutions

Washington, DC | Contractor

$67k-84k (estimate)

1 Month Ago

Helpdesk Specialist

$55k-69k (estimate)

Full Time | IT Outsourcing & Consulting 1 Week Ago

Save

Zolon Tech Solutions Inc is Hiring a Helpdesk Specialist Near Washington, DC

Job Details

Description

The IT Service Desk Technician provides technical assistance to users, answers questions; resolves computer problems for clients in person, or via telephone or electronically; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The Computer User Support Specialist also supports, onsite in (Washington DC).

Roles and Responsibilities:

Provide responsive, reliable, and consistent service delivery to all users including VIPs.

Provide IT services that appropriately respond to the time-sensitive needs of customers,

Provide prompt referrals and escalations to an appropriate IT support service option.

Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets.

Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

Respond to and diagnoses problems through discussion with users.

Ensures timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.

Provide support to end users on a variety of issues related to applications and web applications.

Identify, research, and resolve technical problems.

Respond to telephone calls, email and personnel requests for technical support.

Document, track, and monitor the problem to ensure a timely resolution.

Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Simulate or recreate user problems to resolve operating difficulties.

Recommend systems modifications to reduce user problems.

Qualifications:

Required:

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

2 years of experience with a Bachelor s; 0 years of experience with Masters, or 4 years with High School.

1 year of experience working in a help desk environment with ServiceNow tools.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$55k-69k (estimate)

POST DATE

06/15/2024

EXPIRATION DATE

08/14/2024

WEBSITE

zolontech.com

HEADQUARTERS

HERNDON, VA

SIZE

3,000 - 7,500

FOUNDED

1998

TYPE

Private

CEO

RAM MATTAPALLI

REVENUE

$200M - $500M

INDUSTRY

IT Outsourcing & Consulting

Related Companies

It professional

Zolon Tech Solutions Inc

Full Time

$72k-90k (estimate)

1 Week Ago

Senior Firewall Analyst

Zolon Tech Solutions Inc

Full Time

$106k-128k (estimate)

2 Weeks Ago

SAP Business Analyst

Zolon Tech Solutions Inc

Full Time

$77k-94k (estimate)

2 Weeks Ago

The job skills required for Helpdesk Specialist include Help Desk, IT Support, Installation, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Specialist. Select any job title you are interested in and start to search job requirements.

Help Desk View Jobs

IT Support View Jobs

Installation View Jobs

Computer Hardware View Jobs

For the skill of Help Desk

Helpdesk Specialist

AHU Technologies Inc

Full Time

$57k-71k (estimate)

4 Days Ago

For the skill of IT Support

Senior IT Coordinator

BTI

Full Time

$58k-72k (estimate)

1 Month Ago

For the skill of Installation

Field Technician - (24-CC-600018-003)

DC Water Candidate Experience site

Full Time

$63k-90k (estimate)

1 Month Ago

The following is the career advancement route for Helpdesk Specialist positions, which can be used as a reference in future career path planning. As a Helpdesk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Specialist. You can explore the career advancement for a Helpdesk Specialist below and select your interested title to get hiring information.