Job description 

Job Title: Operations Manger 

Location: Artesia, NM 

About Zone Industries: 

Zone Industries, a rapidly growing industrial supplier, specializing in providing top-notch pumps, motors, and controls to a diverse range of industries. Our commitment to quality and customer satisfaction is at the core of our operations, as we strive to be the leading provider in the industrial supply sector. 

Position Overview: 

We are currently seeking a motivated and skilled Operations Manager for our branch in Artesia, New Mexico. This role focuses on managing the day-to-day operations of the branch. 

Responsibilities: 

•  Handle the preparation and processing of sales orders, quotes, and purchase orders using Epicor Prophet 21. 

• Collaborate effectively with the external sales team to develop and maintain customer relationships. 

• Scheduling Field Service Crews 

• Scheduling Shop Repairs and New Pump Builds 

• Managing incoming quote activity and assigning to inside sales team

• Managing Inventory 

• Oversee and coordinate orders with extended lead times, ensuring effective communication with suppliers, our external sales team, and clients. 

• Collaborate with management to address issues related to pricing, product specifications warranties, and modifications in service offerings. 

• Maintain robust relationships with clients and vendors, both in person and via telephone. 

• Monitor the progress of order fulfillment, providing updates and addressing any potential issues or modifications. 

• Apply knowledge of competitors and dynamics in the market during competitive bidding scenarios. 

Qualifications/Requirements: 

• High school diploma or equivalent; a degree in business, engineering, or a related field is preferred. 

• Minimum of 8 years in operations, maintenance and/or applications, specifically in the pump field.

• Hands on pump experience preferred.

• Minimum of 3 years of supervision experience 

• Solid understanding of pumps, motors, and controls; ability to quickly learn and adapt to new product lines. 

• Excellent verbal and written communication abilities; proficiency in creating and delivering presentations. 

• Strong customer service orientation; experience in handling customer inquiries and resolving issues efficiently. 

•  Proven ability to work collaboratively with an outside sales team; willingness to provide support and insights to enhance team performance. 

•  Familiarity with CRM software, Microsoft Office Suite, and other relevant computer applications. Epicor P21 preferred. 

• Exceptional organizational and time-management skills; ability to prioritize tasks and manage multiple projects simultaneously. 

Benefits 

· Medical, Dental and Vision plans 

· Paid Time Off (PTO) 

· 401K Employer Match 

· Bonus Incentives