We are hiring for the role of ICT Support Officer. As an ICT Support Officer, you will be responsible for providing technical support and assistance to end users within the organization.
In this role, you will:

• Respond to support tickets and provide timely resolution to technical issues
• Install, configure, and troubleshoot hardware and software
• Assist with network administration tasks, including user account management and system backups
• Provide user training and support for various applications and tools
• Maintain documentation of support requests and resolutions

Requirements

• Prior experience in a similar role, providing technical support to end users
• Strong knowledge of Windows operating systems and Microsoft Office applications
• Experience with hardware and software troubleshooting
• Knowledge of network concepts and protocols
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Professional certifications such as CompTIA A , Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are a plus

BenefitsAbout Us
Zone IT Solutions is Australia-based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities; please share your profile at Careers@zoneitsolutions.com or contact us at 0434189909
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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.