When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for Technology Solutions

Details:

Term: 6 month contract-to-hire

Location: 100% onsite in Huntington Beach, CA

Hours: 8-5pm PT Monday-Friday

FLSA: non-exempt $27.40 - $35/hr commensurate with experience med/dental/vision, 3 weeks PTO, 401K match and much more!

Our premier client in the full-service advertising space is looking for a L2 Help Desk Analyst to work onsite at their Huntington Beach, CA office.

Responsibilities:

• Provide Level 2 onsite and remote day to day support for customers regarding their hardware and software application needs.
• Assist customers in a timely manner adhering to company established SLAs.
• Interact with ServiceDesk Level 1 staff to assist with resolving customer issues.
• Work with other IT resolver groups to resolve issues out of ServiceDesk scope.
• Work in a professional and constructive corporate environment.
• Document and record procedures for new hardware and software deployments.
• Configure, deploy, and support mobile devices such as Android, and iPhones for customers.
• Lead and supervises IT projects as directed by the Associate Director.
• Work with Configuration Management systems.
• Support the Maintenance of the corporate device image and Software Packages in self-service.
• Monitors and reports on Software/Hardware compliance using established asset management process.
• Administers software updates & patch management remediations for non-compliant devices.
• Azure AD & On-Prem AD device management/administration.
• Understanding of login scripts
• Identifies software application, network and hardware malfunctions and takes appropriate action to resolve. Qualifications

Must Have Skills/Qualifications:

• Self-discipline. Must be self-disciplined and be able to prioritize tasks in order to meet deadlines, deliver solutions by the promised date, and stick to a task until it’s finished.
• Excellent problem-solving skills. Must be an excellent problem solver, able to see a problem through until its resolution. Candidate must be willing to work until the solution is satisfactory and the customer is happy.
• Attention to detail. Must have great attention to detail to be able to detect tiny miscalculations and errors. Needs to be patient enough to go through every detail to detect the source of any glitch.
• Great communication skills. Must have great listening skills as well as the ability to explain technical concepts to customers that are not technical.
• Passion for technology. Should always stay up to date on the latest tech developments.
• In depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, device drivers, and associated peripherals.
• In depth knowledge of the Microsoft O365 suite of applications * - Word, Excel, PowerPoint, Outlook, etc.
• Ability to configure and troubleshoot email clients such as Microsoft Outlook.
• Familiar with EDR/anti-virus/ Malware protection management.

Nice to Have Skills:

Jamf experience and Asset Management

Zones offers a competitive benefit package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!