The Front Desk and Barista Administrator position serves as Zoot’s first impression to visitors, clients, and other guests entering the building or contacting the business, as well as providing excellent hospitality services through our on-site Coffee Bar and Kitchen.
The position performs a wide range of customer service, administrative, and hospitality tasks, including daily operation of the Coffee Bar (making espresso drinks, processing receipts, ordering/purchasing supplies), setting up hospitality throughout the building for meetings and trainings, coordinating with the Kitchen staff for catering needs (lunches, refreshments), administrative tasks, managing coffee in the kitchenettes throughout the building, and assisting with company-wide events (set up, hospitality, visitor management). This position is part of the Administration team and provides some administrative support for the department and, at times, administrative support for parts of the company.
The Front Desk Administrator position requires a person who can provide a high level of customer service at all times, self-initiative, and regular management of changing priorities.
Open to position being part-time.
For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. A leader in the fintech industry, Zoot provides a cloud based secure processing environment that delivers millisecond real-time decisions, accessing hundreds of cutting edge data sources to help reduce risk and increase conversions.
Essential Job Functions

• Perform barista duties, including, but not limited to: making drinks, ordering and maintaining supplies, creating coffee cards, performing daily and weekly cleanup, and balancing the cash drawer daily.
• Manage the Zoot Hospitality request process for internal and external meetings, ensure hospitality items and food are ordered and set up, coordinate with kitchen to schedule catered meals, and handle set up of hospitality throughout the building.
• Place supply orders through FSA and make periodic trips to local stores, like Costco, to purchase supplies. Obtain supplies, food, and/or drinks for company-wide events, like Coffee Talk.
• Maintain satellite kitchenettes, including restocking coffee.
• Serve as the point of contact for office equipment issues and schedule maintenance if needed.
• Provide analysis of revenue and expenses to determine appropriate prices and evaluate demand for certain items.
• Plan and set up for company-wide events, including Coffee Talks, Huddles, and Town Halls.
• Manage Coffee Talk requests and calendar.
• Serve as the initial backup for the Front Desk Security Coordinator position – primarily performing open/close procedures, answering phones, and basic visitor security.
• Compliance with and knowledge of Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
• Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal and external customers.
• Work independently on special, non-recurring and ongoing administrative projects as assigned.
• Handle Confidential and non-routine information.
• Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision. candid with peers; solves problems in a way that minimizes negative impacts to others.

Education, Training, And Experience RequirementsThis position requires:
☒ High School Diploma
☒Years of Experience
2 years of experience in a customer-service or food-service position.
Demonstrated experience providing excellent customer service in a demanding environment. Working knowledge of proper food storage and handling techniques.
Or, an equal combination of education and experience.
Physical Requirements:

• All positions at Zoot require the ability to move about inside an office environment that includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors.
• This position specifically requires:
• Frequent periods of standing at counter, and frequently moving back and forth between a computer workstation and food service area.
• Frequent movement around the building.
• The ability to quickly move hands, wrists and arms to grasp, manipulate, or assemble objects, in order to create beverages at Coffee Bar.
• Use of a computer for portions of the day.
• Occasionally lifting, pushing and pulling 40 lbs.

Working Conditions

• This position will take place primarily in an office and light commercial kitchen setting.
• This position will have exposure to short, but frequent periods of noise when operating the espresso grinder and machine.
• This position will require travel 0% of the time, although the position is expected to drive locally to purchase supplies.