Role: NICE CX/ Contact Center Architect

Location: Dresher, PA (Onsite)/US

Duration: Fulltime/Contract

Job Description:

• 5 or more years' experience in NICE CXone and UC environments.

• 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C#), and testing of real time systems.

• Experience with enterprise level CCaaS architecture for complex business needs.

• Network infrastructure experience.

• Experience creating and presenting to executive level stakeholders (technical and non-technical).

• Desire to work in a fast-paced environment.

• Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.

• Existing knowledge and/or industry certifications for NICE CXone and process automation technologies

• Contact Center as a Service (CCaaS) software management and domain experience.

• NICE CXone and CXone Studio Experience

• 1-3 years of .NET experience (C#, , Web Services, etc.)

• Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.

• Engineering Services: experience in specialized technical & functional areas; deep technical expertise around software engineering, programming languages, integration, and/or databases.

• Skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.

• Proficiency in Microsoft Office products i.e., Outlook, Word, Excel, PowerPoint and Visio.

• Strong technical, analytical, and problem-solving skills.

• Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.

• Ability to establish and maintain strong working relationships with key internal associates and partners.

• Self-motivated, attention to detail and excellent judgment skills.