ZS’s Program Management Office provides planning, delivery, and governance expertise to a wide range of clients and internal stakeholders. Our global organization is comprised of team-oriented, pragmatic, and results-driven people who thrive on solving challenging problems and driving the implementation of critical solutions. Our people come from diverse backgrounds, but share a passion for ensuring successful delivery of planned outcomes for our customers – both external clients as well as internal practice areas and industry verticals
Responsibilities:

• Seeking technical PM that can work with our clients on the commercial side of enterprise systems like Salesforce or ERP
• Provide guidance and consultative expertise
• Participate and lead unstructured problem solving with the team and client on issues which arise during the course of a large program
• Enables successful delivery of the client engagements
• Ensures that project status, issues and successes are communicated and documented
• Responsible for PMO processes and tools (e. g, project charter, Decision Logs, ticket management system, issue management, communication and reporting, knowledge management, etc.)
• Partner with senior program leaders and client stakeholders to plan, and lead key initiatives
• Add value by incorporating best of the class practices, models, ideas
• Engage with client counterparts on delivery or project management issues, including tools/processes that are jointly led by ZS and client
• Work directly with client counterparts to update and share performance summaries (financials, utilization, SLA metrics) with key stakeholders
• Collaborate with the client team to set up meetings & workshops
• Strong background in executing projects with multiple stakeholders, a deep understanding of Patient Services, and the ability to collaborate with cross-functional teams
• Exceptional communication and presentation skills, especially when delivering insights and updates to our Leadership teams
• Proficiency in creating and delivering presentations to Leadership teams is a key requirement

Qualifications:

• 6-8 years of project management experience
• Technical background and experience working on the commercial side of enterprise systems like Salesforce or ERP
• Life sciences or pharmaceutical industry experience
• Experience working through a systems implementation
• Executive presence and ability to build and manage relationships
• Thorough understanding of project management phases, techniques and tools & reporting
• Ability to work in Agile, Waterfall and hybrid methodologies
• Strong knowledge of PMI and Agile project management standards and terminologies. PMI/PMP, Prince2, or Agile certification desired
• Strong ability to implement processes, excellent oral and written communication skills, leadership skills and self-motivation, polished interpersonal skills, customer focus