Job Description

Responsibilities

• Develop and maintain in-depth knowledge of our networking and security product portfolio.
• Create and deliver high-quality technical content, including deployment guides, videos, and technical documentation.
• Provide hands-on expertise in setting up customer networks and configuring firewalls for our clients.
• Collaborate with internal stakeholders, including sales, product management, and engineering teams, to drive product enhancements and improvements.
• Engage with customers to provide technical guidance, address their concerns, and ensure a seamless implementation experience.
• Lead training sessions and workshops for customers and internal sales and engineering teams.
• Participate in industry events, webinars, and conferences as a subject matter expert.
• Stay current with the latest industry trends and advancements in networking and network security.

Qualifications

• Bachelor’s degree in computer science or a related field is required; a Master's degree is a plus.
• 5 years of experience in networking and network security, with a focus on hands-on expertise in setting up networks and configuring firewalls.
• 2 years of experience in a Customer-facing role
• Proven track record of creating and delivering technical content, including deployment guides, videos, and documentation.
• Excellent communication and presentation skills, with experience engaging directly with customers.
• Ability to collaborate effectively with internal stakeholders, such as sales, product management, and engineering teams.
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex networking and security issues.
• Up-to-date industry certifications (e.g., CCNP, CCIE, CISSP, etc.) are highly desirable.
• Willingness to travel occasionally for customer engagements, training sessions, and industry events.

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