Sr Desktop Support Tech - 100% ON SITE (741389)

Location: 600 E. Main St., Richmond, VA

Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Interview Type: Both Web Cam and In Person Interview

100% ON SITE from Day One

Required Skills:

Strong working knowledge of computer systems, hardware, and software, including drivers and bios - 6 years

Writing and editing training manuals. - 4 years

Job Description:

Seeking qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.

Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

Training computer users.

Training other staff on troubleshooting and diagnosing problems.

Writing and editing documentation about troubleshooting and diagnosing problems.

Gaining feedback from customers to improve training methods.

Writing and editing training manuals.

Running reports and analyzing common complaints and problems.

Troubleshooting VPN, Networking, and ISP problems.

ABOUT Ztek:

Website: www.ztekinc.com

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.