Zurich North America is seeking an experienced Claims Specialist to join our Complex Liability Claims team.
This role involves managing complex primary high-exposure auto and general liability claims and litigation, including cases involving bodily injury, property damage, personal injury, and advertising injury. The Claims Specialist is responsible for proactively managing claims and litigation in accordance with our best practices while delivering outstanding customer service. This position requires regular communication with customers, brokers, our business units, and senior claims management.
The ideal candidate will have experience managing and resolving high severity injury claims and litigation in multiple jurisdictions, proven skills in time management and caseload management, and must be able to document claim files by accurately capturing and updating claims data/information in compliance with best practices.
At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The selected candidate can report to any of our Zurich claims offices or work remotely from anywhere in the U.S.
Basic Qualifications:

• Bachelors Degree and 8 or more years of experience managing general liability and/or auto claims and litigation including some experience with high severity claims OR
• Juris Doctor and 4 or more years of experience managing general liability and/or auto claims and litigation including some experience with high severity claims OR
• High School Diploma or Equivalent and 10 or more years of experience managing general liability and/or auto claims and litigation including some experience with high severity claims OR
• Zurich Certified Insurance Apprentice, including an Associate Degree with 8 or more years of experience managing general liability and/or auto claims and litigation including some experience with high severity claims AND
• Must obtain and retain required adjuster licenses
• Microsoft Office experience
• Knowledge of insurance regulations, markets, and products

Preferred Qualifications:

• SCLA, AIC, or CPCU certification
• Experience working in a collaborative team environment and across work groups
• Excellent verbal and written communication skills
• Expertise in resolving severe bodily injury and property damage claims and litigation in multiple jurisdictions
• Strong skills in coverage, claim evaluation, and negotiation
• Proven organizational and time management skills
• Ability to work independently

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Illinois Virtual Office, AM - Atlanta, AM - Omaha, AM - Overland Park, AM - Owings Mills, AM - Parsippany, AM - Remote Work (US), AM - Rocky Hill, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
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