Guest Relations Manager

Grow with us...

Opening Summer 2025 – the opportunity to join the pre-opening team of 1 Hotel Copenhagen and bring a transformative brand to Denmark.

1 Hotel Copenhagen is centrally located at the intersection of the city’s vibrant Latin Quarter and its historic heart; it will feature 282 rooms including 30 suites. With a Green-Michelin-starred Chef at the helm, the property will also feature locally sourced, seasonal cuisine as eclectic as the city itself at the signature restaurant and bar. Guests and locals alike can find tranquility in the nature-inspired Bamford Wellness Spa, connected with the natural world in the property’s urban garden complete an on-site bee hotel, or embark on an adventure, exploring Copenhagen's rich tapestry of parks and museums on bike.

As our Guest Relations Manager, you will oversee VIP guest arrivals and ensure that their specific needs and requests are met with exceptional service. You will coordinate with various departments to maintain seamless operations, manage guest inquiries, and handle room assignments. Your role will be key in maintaining guest satisfaction, addressing feedback, and providing personalized service as per 1 Hotels standards to enhance their experience throughout their stay.

About you...

• At least 2 years of experience as a Guest Relations Manager or similar.
• Prior experience with a luxury hotel brand is a valuable asset.
• Strong leadership, organizational, and management skills are essential for success in this role.
• Coordinate VIP guest arrivals, ensuring all special requests and requirements are handled with the utmost care and attention.
• Must be proactive in identifying and prioritizing VIPs among guests.
• Communicate vital guest information to relevant operational departments to ensure seamless service experience.
• Oversee guest inquiries, ensuring that any issues or requests are addressed promptly and professionally.
• Manage room inventory, balancing bookings, reviewing duplicate reservations.
• Ensure pre-arrival requests and amenities are prepared, and rooms are ready for guest arrival.
• You are tech-savvy and able to navigate multiple systems with ease.
• Monitor guest feedback, ensuring satisfaction and taking action to resolve any issues.
• Assist in providing a personalized experience for high-profile or repeat guests.
• Flexibility to meet the demands of a 24-hour operation.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Competitive salary package with included pension and health insurance benefits.
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at SH Hotels & Resorts.

SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.