Front of house assistant

Job Purpose and Organizational Context UN City Copenhagen comprises two campuses. Campus 1 on Marmorvej today houses 12 UN entities with approximately 1,500 staff members representing more than 100 nationalities. The Common services unit at UN City is responsible for the food and beverage service at Campus 1 and as such responsible for implementing initiatives assuring ongoing focus on the work environment, sustainability, and quality as all UN agencies have commonly agreed on. The new food and beverages team is intended to assure top-class culinary, mostly plant-based, experience in the in-house canteen, café, and catering services. It is expected to lead a transformative journey that requires good communication, monitoring and reporting, and strong engagement with staff and visitors. Now we are looking for an experienced Front of house assistant, with the potential to independently communicate with clients, make offers in communication with the kitchen and execute the service together with the colleagues from the catering team. If you are flexible for last minute change of schedule, follow up on emails daily, but never work in the weekends, then you might be the perfect candidate. We offer a five-day working week of 40 hours per week, mainly during office-working days. Few times a month there will be early evening events. The contract is a UNDP for 8 months with a good remuneration that is tax free. Duties and Responsibilities Independently communicate with clients, by email, booking system and in person. Execute the service together with the colleagues from the catering team. Produce invoices and support the project with ad hoc administrative tasks. Budgeting for staff costs, awareness of profit and loss in the process. Responds calmly in some times very busy environment, work under pleasure. Be passionate and experienced with plant-based food, have a sustainable mindset, and a big plus is knowledge of dietary restrictions and recipes development for this purpose. Understanding and communication for UN SDG´s in all levels, communicating the same with clients, collection of data regarding the sustainability approach of our project. Institutional Arrangement Under the supervision of the Front of house manager, the Front of house assistant will provide services ensuring high quality and accuracy of work. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline. Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements. Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback. Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible. Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident. Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships. Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination. Cross-Functional & Technical competencies Business Management: Communication Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Business Management: Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns. UN Policy Ethics: UN policy knowledge -ethics Knowledge and understanding of the UN staff regulations and rules and other policies relating to ethics and integrity. Required Skills and Experience Education: Secondary Education / High school Experience: Running food and beverages projects for large canteens, hotels, event centres etc. Required skills: Interpersonal Skills Teamwork skills Strong administrative skills Outgoing and customer-oriented person Result driven Work under pressure The role requires constant movement and physical stamina Position involves thorough post-event cleaning Desired skills in addition to the competencies covered in the Competencies section Proven track record of high service standards, hospitality experience. Working in international environment is an asset. Demonstrate commitment to UN’s mission, vision, and values. Display cultural, gender, religion, race, nationality and age sensitivity and adaptability. Attention to detail with a positive and self-motivated attitude. Excellent time management and the ability to prioritize tasks. Demonstrate/ safeguard ethics and integrity. Required Language(s) (at working level): Excellent knowledge of written and spoken English. Apply Before 25/04/2025 Job Schedule Full time Agency UNDP Contract Duration 8 months Education & Work Experience High School certificate/4 years of experience Required Languages Good knowledge of written and spoken English Vacancy Timeline 10 working days UNDP is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. Apply with QuickApply on Jobindex.