Product Support Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location: Vantaa, Finland

How will you make an impact?

We are seeking a dedicated and detail-oriented Product Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing exceptional support to our customers, troubleshooting product issues, and ensuring a positive user experience. This role is essential in maintaining our commitment to customer satisfaction and product excellence. The role involves work in the Vantaa service and support team supporting our customer channels, distributors and partners delivering product expertise support in technical and product related questions. In addition, also logging, handling, and reporting the received feedback and customer complaints.

What will you do?

• Product support to our global commercial organizations, partners and distributors, primarily via email
• Daily product support case handling and customer complaint logging
• Troubleshooting product issues
• Attend regular service and support escalation calls
• Participate in investigation, customer complaint and CAPA handling meetings
• Maintain and develop case handling tool and processes together with the support team
• Participate in spare part data collection and analysis
• Actively use the Practical Process Improvement (PPI) business system tools
  
  

Minimum qualifications:

• Graduate (Master or Bachelor degree) in Life Sciences, Biomedical Laboratory Science/Medical Technology, Technical Engineering or equivalent knowledge
• Proven experience in product support or working in analytical laboratory with analytical instruments and/or applications
• Customer focus – the position requires daily contact with customers, distributors and partners
• Strong communication and interpersonal skills and the ability to work effectively under pressure.
• Fluent skills in written and spoken English, basic Finnish required.
• Proficiency in software related matters (e.g. SQL, LIS) is considered beneficial.
• Readiness to travel globally if needed.
  
  

In addition to the exciting and versatile job, we offer:

• Compensation on various methods from annual bonus scheme to colleague recognition program
• Variety of occupational health care services and leisure insurance
• Possibility to work remote with agile and mobile working methods
• Epassi leisure benefit / Epassi bike benefit
• Various hobby clubs with company sponsorship such as golf club, boating club, sports club etc.
• Possibility to take part in our charity work.
• Career development and progression possibilities offered by our global network.
• Our comprehensive training platform and programs.
• Be part of our mission to enable our customers to make the world healthier, cleaner and safer.