French Customer Advisor in Athens – Luxury Travel Industry #FR

We are looking for passionate Customer Advisors to join our team in the luxury travel industry. In this role, you will manage customer inquiries via calls, emails, and chats, ensuring a high level of customer satisfaction. Your ability to listen actively and respond effectively will help you build strong, lasting relationships with customers.

Responsibilities:

• Manage and respond to customer inquiries through calls, emails, and chats.
• Understand customer needs and ensure their satisfaction.
• Foster strong customer relationships through effective communication.
• Provide accurate, relevant information using the appropriate tools and methods.
• Meet individual and team performance targets.
• Keep accurate records of customer interactions and cases.
• Follow company guidelines and procedures.

Requirements:

• Fluent French speaker.
• Fluent in English.
• Proficient in MS Office.
• Excellent communication and active listening skills.
• Strong multitasking abilities and customer orientation.
• Adaptability to different customer personalities and communication styles.

Schedule:

• Monday to Sunday, with working hours from 09:00 AM to 00:00 PM (flexible shifts).

Work Environment:

• Hybrid work options available after the approval of the OPS Manager.
• On-site training required.

#EN_FR_in_GR_to_GR

Type d'emploi : Temps plein

Question(s) de présélection:

• Are you ready to move to Athens, Greece?
• Are you open to work in Athens Greece?

Langue:

• Français (Requis)
• Anglais (Requis)