Job Posting for Agent, Business Process at Melco Resorts & Entertainment
Agent, Business Process
locations
COD Mediterranean, Limassol
time type
Part time
posted on
Posted Today
time left to apply
End Date: June 15, 2025 (30 days left to apply)
job requisition id
REQ12723
REQ12723 Agent, Business Process (Open)
POSITION SUMMARY:
The Agent, Business Process will be responsible for contacting current and potential customers to visit City of Dreams Mediterranean by offering a variety of marketing offers and complimentary. This position is responsible for achieving revenue targets through Key Performance Indicators set forth by the Senior Manager, Revenue Optimisation & Business Risk. Reporting directly to the Senior Manager, Revenue Optimisation & Business Risk, the Agent will perform calls to promote the Company’s offerings and securing bookings through outbound call efforts.
PRIMARY RESPONSIBILITIES:
Conduct outbound calls to prospective customers to promote the various amenities and services offered by the Casino Resort.
Promote complimentary stay offers from various promotional campaigns, ensuring accurate handling and timely communication with the customers.
Work towards achieving individual and team targets (KPIs) set by the Senior Manager, Revenue Optimisation & Business Risk.
Must be able to follow scripts and respond to objections in a natural and persuasive manner.
Respond to incoming business opportunities in a timely manner as set by the Manager.
Effectively communicate customer’s needs and challenges to line manager to ensure appropriate services are being offered and challenges are overcome.
Effectively develop relationships to strengthen and expand customer base. Utilize persuasive communication skills to effectively convey the value proposition and benefits of choosing the COD.
Establish client rapport, entertains qualified potential clients in accordance with the SOPs.
Ensures the provision of professional and timely service to the customers, while maintaining a current knowledge of the City of Dreams Mediterranean (COD), C2Casinos, facilities and promotions.
Ensures all duties are performed in strict compliance with relevant policies and procedures set by the Cyprus Gaming Commission and Casino Marketing Department operating procedures.
Adhere to strict confidentiality protocols to safeguard the customers’ data and information from unauthorized access or disclosure.
Ensures that constructive and productive working relationships as well as the timely and accurate dissemination of information is maintained with all other departments of COD Mediterranean and C2Casinos.
Performs ad hoc tasks as required by the line manager.
From time to time, management may change certain tasks based on synergies due to business requirements and operational changes
JOB REQUIREMENTS:
Willing to work a 24/7 rotation schedule including night shifts, weekends and national holidays.
Flexible and accommodating as this may require extra hours out of working schedule.
KEY PERFORMANCE INDICATORS:
Volume of calls made, reflecting their activity level
Customer retention rate
Revenue generated
Time management
QUALIFICATIONS:
Education
Graduate of high school or Diploma level.
Experience
Experience in call centre, customer support, hospitality, forex, or any other industry will be considered an advantage.
Skills / Competencies
Ability to speak and write both Greek and English fluently.
Any other language such us: Hebrew, Arabic will be considered an advantage.
Possesses computer skills such as Excel, Word, PowerPoint, Outlook, etc.
PERSONAL COMPETENCIES:
Displays a high level of Customer Service
Excellent communication skills, both verbal and written, with the ability to engage customers and build rapport over the phone
Excellent telephone selling skills
Achieves agreed objectives and accepts accountability for results
Displays a high commitment to delivering results
Ability to maintain discretion
Self-motivated
Approachable
About Us
Melco Resorts & Entertainment Limited
(“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia.
Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.
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