Job Posting for Head Therapist, Spa at Melco Resorts & Entertainment
Head Therapist, Spa
locations
COD Mediterranean, Limassol
time type
Full time
posted on
Posted Today
time left to apply
End Date: June 17, 2025 (30 days left to apply)
job requisition id
REQ12732
REQ12732 Head Therapist, Spa (Open)
POSITION SUMMARY:
The Head Therapist, Spa ensures that all guests receive treatments and services in line with Company’s standards of excellence. Treatments may include facials, massage, waxing, manicure, pedicure and / or hair services.
PRIMARY RESPONSIBILITIES:
Provides a level of service that exceeds all guest expectations by carrying out treatments in a consistent manner and in the time allocated
Performs all treatments as specified in treatment training and treatment procedures. Responds to all guest requests in a courteous and efficient manner
Performs training on treatment procedures, techniques and service flows to the therapist team
Arranges refresher training from time to time whenever the operation is not busy
Builds and maintains a client base and maintains updated client records at all times
Provides confident support to the retail area by providing clients with useful home care products and advice
Works closely with other Business units to ensure Spa & Recreation facilities achieve the highest possible conditions while operating efficiently
From time to time, the Head Therapist, Spa may be provided with additional tasks to ensure maximum efficiency as well as creating personal growth, duties may include assisting the Spa Managers and also in other sections of the Spa
Performs treatments for VIPs, medias and important guests invited by PR or marketing team or high management.
Demonstrates treatments for media events or amu promotion events organized by PR or marketing team
Performs monthly stock takings and purchase requisitions, while monitoring stock levels
Maintains all public, common and heart of house in the Spa areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow staff of potential risks as required (including Spa common areas, Treatment Rooms, Salon, Pool and Gym areas)
Provides turn-around service for treatment rooms in accordance with established procedures and practices
Collects and keeps record of Spa & Recreation laundry and ensure that it is delivered to the Laundry team
Monitors the status of all equipment and notifies the Manager, Spa and Supervisor, Spa if there is any maintenance or repair needs required
Ensures effective and cooperative liaison between Therapists and Receptionists. Acts as a support to colleagues by performing other tasks as necessary, such as reception duties, stock count, unpacking of stock, etc
Ensures that confidentiality and/or discretion is always maintained regarding guest’s information and activities
Adheres to all company policies and procedures
Reports accidents, injuries, unsafe work conditions and / or security issues to the superiors
Performs other reasonable job duties as assigned by superiors from time to time
QUALIFICATIONS:
Experience
3-year or above working experience with minimum 2-year in senior position and with spa experience is a must
Education
High school diploma
Relevant Spa / Beauty qualification
First Aid certifications
Certification in different massage (including Thai, Lymphatic, Deep, etc.)
ACSM Level ½ or a formal qualification in a fitness related field.
Cidesco/ ITEC qualification
Skills / Competencies
Excellent interpersonal and customer service skills
Possesses strong organizational and time management skills
Excellent command of English and Greek with business writing skills
Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
PERPERSONAL COMPETENCIES:
Achieves agreed objectives and accepts accountability for results
Displays a high commitment to delivering results
Leads others to achieve business objectives
Communicates effectively
Displays the highest level of integrity
Ability to maintain discretion
Self-motivated
Approachable
About Us
Melco Resorts & Entertainment Limited
(“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia.
Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.
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